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movie availability
I have three movie theaters, each with six - seven different showings a day, within five miles radius of my home. for the last three to four months every time I have tried to use my MoviePass (including last night), I receive the message, "there are no more screening at this theater today." It doesn't matter if it is AM or PM or which theater I am near. When I go to the ticket counter and explain, they try my card and it is declined.
When I originally subscribed to the MoviePass in February, I was supposed to be able to see a movie a day. I only wanted to see two to three movies a month. but I thought it was still worth it. However, as time went by, the terms changed and the original agreement no longer held, but I was not given a choice to accept or decline the new terms. The website says that some movies are blocked, some times are blocked and the number of movies covered has changed drastically. Yet, I have not been able to use it at ANY movie for the last three months.
This is my complaint. I feel like I have been scammed. MoviePass took my money but has shown no regard for the terms of our agreement. I paid $115+ for this pass. It was a total ripoff.
beware of moviepass
I've been a member of MoviePass for months and was very happy with it in the beginning. Then they started changing their policies first, removing blockbuster movies, then limiting movies, then needing a photo of the ticket and changing the number of movies allowed per month from unlimited to 3. All of that was okay. Now we can only see the movies listed on their website for today's date. That would also be acceptable because there are 12 movies showing for today. However, when you get to the theater to sign in for the movie, there are only 2 movies to choose from. We've been unable to see a movie for two weeks because the choice is so poor.
I contacted MoviePass using their chat feature and got nowhere. I then called them and the woman I spoke with said she couldn't help me with my phone app but to go to the theater and call each time to pick a movie. I then tried email and I got a response that they were having issues and they were sorry but I should give it time. They then gave me instructions on how to use their service that are the ones I use that don't work! I emailed again and asked them to read my email before responding and they haven't responded.
It's very simple, the movies they say are available aren't! This is either false advertising and illegal or, they have a phone app that's broken and they need to fix it! BEWARE.
Is MoviePass legit?
MoviePass earns a trustworthiness rating of 79%
Reliable, but always remember to protect your data.
We found clear and detailed contact information for MoviePass. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of MoviePass's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Moviepass.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Moviepass.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
MoviePass's website appears to be focused on art and entertainment. While this can be a great source for finding creative inspiration, it's important to verify the legitimacy of the site and its content before investing time or money. However, it's important to take the time to research the site and verify its legitimacy before making any purchases or investments.
We looked up MoviePass and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Adult content may be available on moviepass.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
However ComplaintsBoard has detected that:
- MoviePass protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to MoviePass. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of MoviePass complaint handling
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MoviePass contacts
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MoviePass phone numbers+1 (877) 646-2892+1 (877) 646-2892Click up if you have successfully reached MoviePass by calling +1 (877) 646-2892 phone number 0 0 users reported that they have successfully reached MoviePass by calling +1 (877) 646-2892 phone number Click down if you have UNsuccessfully reached MoviePass by calling +1 (877) 646-2892 phone number 0 0 users reported that they have UNsuccessfully reached MoviePass by calling +1 (877) 646-2892 phone number
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MoviePass emailsinfo@moviepass.com100%Confidence score: 100%Supportsupport@moviepass.com89%Confidence score: 89%supportpr@moviepass.com79%Confidence score: 79%communicationexhibitors@moviepass.com79%Confidence score: 79%studio@moviepass.com78%Confidence score: 78%hello@moviepass.com78%Confidence score: 78%supportadvertising@moviepass.com77%Confidence score: 77%marketing
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MoviePass address175 Varick Street, Suite 609, New York, New York, 10014, United States
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MoviePass social media
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