The complaint has been investigated and
resolved to the customer's satisfactionResolved Movie Gallery — Bad business policy
resolved to the customer's satisfaction
I am very upset about the "policy" the Payette, Idaho Movie Gallery (and employees) have told me are in place. They have stated my child was not allowed to rent "R" movies. I sent my 15yr old with a permission note, the movie of my choice written on it, my Movie Gallery card, and the rental fee. They rented the movie to my child but refused to allow her to leave the business premises with said rental. I do not believe Movie Gallery has the right to say what my child leaves with if she has parental permission; which she did. That, as I understand, is Movie Gallery stomping on my constitutional rights. There is no State law allowing this type of restriction or prohibiting action. I spoke with the Payette Store manager and she did not know what the law stated; only that it was store "policy". I have given her the chance to make it right and she did not have the knowledge or the desire to keep a client of over 5 years. Therefore, I have requested my money back, closed my account, and have taken my business elsewhere. I will NOT do business with Movie Gallery in the future and will make sure my friends and relatives know this information also. I am currently researching higher alternatives to take my complaint and dissatisfaction.