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Motel 6overcharge

Vi Jul 29, 2019 Review updated:

I stayed at Motel 6 Syracuse from July 10 through July 14, 2019. I saw an extra charge for $3.39 on my credit card. I called yesterday and spent 15 min on the phone and the clerk could not find my reservation. Called this morning (7/29 around 7:5 am) and the supervisor found it and reversed the charge. The problem is he was VERY RUDE when I asked him why that happened. He said that the system crashed and the charge appeared. How many customers did this happened to. If this happen again I will report it to the New York State Comptroller. The guy did not offered to report the problem up to see what caused it he just hung up the phone on me. Terrible customer service.

Date Range
Confirmation No 9033AAX570
Source CRS
Reservation Status In House

Vijay Puran

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Comments

  • Ra
      Sep 10, 2019

    I'm trying to get a guest some accommodations he's been here for 15 minutes already he's paid the regular rate for those nights and he's on a fixed income has cancer and it was recently displaced from the place he was raining and the landlord was supposed to pay the bill here at motel 6 but hasn't so he's been paying it out of his check and they won't have nobody was century embarrassed him and I was just wondering if you could help me get somebody to reverse the charge make a weekly stay so he'd have a little bit of extra cash to help him move or whatever he needs it for going to stay here for a few nights they did a weekly rate and be cheaper than what I pay you right now

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