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I contacted this company about my furniture. They immediately said you are not covered! They never offered for a tech o come out to look at my furniture. I have notified Ashley Furniture to complain! I am holding Ashley Furniture accountable because Mantags Furniture Services are representing Ashley and all I see online are complaints. This is unacceptable. If this is ot orrected/ fixed/ honored by Ashely. I will personally never purchase from them again!
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yes I am I the same situation I was told that I have to now pay 55 dollars a hour for a tech from Ashley furniture to come and see if they can fix my son bed and if they can fix it then I will be given complimentary parts to have my son bed fixed and I have paid 150.00 for a 5 year this is crazy someone is going to have to do something cause this is not right to use a customers and I need my refund from this warranty to get my son bed fixed then.
This company is filed with incompetent rude agents. After waiting 2 months for the claim to process, I called the company multiple times after faxing and calling and uploading photos I was finally told they would replace 75% of the bed. I would have to wait 6-8 weeks for the bed and they will not install it for me... If j want someone to do that I would have to call them back and make arrangements which could take another 2 weeks.. Frustration doesn't even begin to describe how I am feeling.