MOD Pizza review: Employees actions

Please accept this correspondence as a formal complaint and demand for remedial action arising from an incident at MOD Pizza located at 6535 N Grand Parkway W, Suite 225, Spring, TX, occurring on December 3, 2025 at approximately 7:26 PM.

Statement of Facts

While my family and I were ordering and paying, multiple employees were engaged in a verbal dispute behind the counter, which escalated in volume and hostility. During this escalation, an employee identified as Cammeron Lee used profanity within earshot of my minor child. I addressed the situation in a calm, non-threatening manner and stated: “Hey bud, can you watch what you say—there’s a kid in here.”

In response, Cammeron Lee became verbally aggressive, raised his voice, and demanded that I “respect him,” repeatedly stating I was “going to respect him,” and asserting it was “his” workplace and “his building.” He then left the employee service area and came around the counter, assumed an intimidating posture, and ordered me to leave. His conduct continued to escalate to the point that I reasonably feared an imminent physical confrontation.

To preserve safety, I set my drink down and positioned myself to maintain a physical buffer between the employee and my family. My 11-year-old daughter became visibly distressed and began crying as a direct result of the employee’s aggressive actions and language.

Basis for Complaint

This conduct constitutes unprofessional and threatening behavior in a public accommodation, created an unsafe environment for patrons, and caused significant distress to a minor. At minimum, it reflects a failure to maintain appropriate workplace controls, employee supervision, and customer safety standards.

Requested Remedies

I request the following, in writing and by telephone:

Immediate confirmation that MOD Pizza has initiated an internal investigation, including review of any available surveillance footage and manager reports for the relevant date and time.

Identification of the manager on duty at the time of the incident and confirmation that corporate leadership/ownership has been notified.

A written summary of corrective actions taken to address the employee’s conduct and to prevent recurrence (including steps related to employee conduct policies, customer escalation procedures, and ensuring employees do not leave the service line to confront customers).

Confirmation that a full refund has been issued, including any tip, for the transaction identified below.

Transaction Information

Order ID: AABLWNCJACB4

Location: 6535 N Grand Parkway W, Suite 225, Spring, TX

Date/Time: 12/03/2025 @ 7:26 PM