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2.9 29 Reviews 14 Complaints
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Slice reviews 29

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Slice Ordered a calzone from local pizza joint through slice

Ordered a calzone from local pizza joint through slice. After awhile waiting we called pizza joint and while on hold the slice driver called and was at the pizza joint to pick up order but found out that order was given to someone else. Slice driver recommended we cancel order so we told her to cancel and she said she would contact slice to cancel. But then after we went to bed after 10pm we get a knock on the door from a different slice driver with our order. We told her we canceled it. We refused food but still got charged. Tried to get a refund but denied

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F. Pagac
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every time i use this app I experience an issue. people below have detailed their issues with late orders which i agree with so i won't go into detail here. but another thing I don't see mentioned is how terrible the app itself is? every time i open it I have to go through like 3 menus to see my order in progress(which is kind of useless because it will always be delivered like 45 minutes after max *** time). I live in a big city. if slice can't make it work here I have no idea how bad it is in smaller places. just go under already

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B. Ullrich
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Slice delivery is horrible- never use it. They will not deliver your food and there is zero customer service so you are out your money.

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Slice Own multiple restaurants,One restaurants tablet was mulfuctioning, Called to request a new one to be send as every attempt to reset it went to **

Own multiple restaurants,One restaurants tablet was mulfuctioning, Called to request a new one to be send as every attempt to reset it went to *** 2 weeks out already and my tablet is still not here and acting up non-stop. Account manager completely in his world as promised one was shipped already and never reachable. Once i cancelled i got a call right away.More restaurants to follow. What a waste of my time.*** had overnighted me a tablet the one time i had an issue with theirs, Slice just lost 70k annual revenue for not sending a tablet out! Who won? Who lost? We'll never find out

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S. Brekke
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After spending $65 on an order that was delivered about 20 minutes after the quoted LATEST delivery time and pretty much inedible, I was offered a $5 credit towards a future order by the restaurant. The food had been ready, and it may have even been good if the delivery didn't take so long. Fries were so soggy, they fell apart when picked up. The cheese in the Stromboli was congealed. Pizza was cold. Don't use Slice. *** is a joke.

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J. Mitchell
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Do not use app! Order from the restaurant instead. Slice sent me a text stating my order was canceled. I called Slice and was informed by a rep that the issue has been escalated and someone else from Slice will contact me via email WITHIN 24 HOURS! I called the restaurant and they said my food was ready but Slice called to cancel because they had no driver. Slice then advised me to pick up my own food an hour after it had already been sitting at the restaurant. Refund requested. App deleted

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R. D'Amore
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The worst delivery app in existence. Zero customer service just terrible! I ordered a pizza IMMEDIATELY noticed the address was set to my old address so I call them less than 1 minute after placing my order explaining why I needed to cancel the order they tell me they cant cancel the order. What?! This company thinks they are going to charge me for something I'm not getting? No thats fraud! APP DELETED Ill stick with the delivery apps that have good customer service. Refund me or Ill call my bank and tell them your company is committing fraud!

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W. Leffler
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Please do not deal with them I was lied to there is no manager no corporate number or email my order was screwed up and I was told since the manager doesnt want to give a refund its nothing they can do.

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Slice Any merchants pizza shop in St Louis I've been fighting for 9 days to get my money 4 pizzas sold $1,666 today and by the end of the weekend will

Any merchants pizza shop in St Louis I've been fighting for 9 days to get my money 4 pizzas sold $1,666 today and by the end of the weekend will be an additional thousand dollars but they seem to be very good which should be 2666 I'm assuming I'll get it next week but the thought that I have to wait 14 days to get my funds is ridiculous I enjoy the service we do a lot of business through them I don't know if there are customers are their customers that since I am probably canceling my service where she going to find out pretty soon always seem to know how to do is say I'm sorry and thank you

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S. Thiel
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I am sorry to write and leave this comment but I have no other option I own a pizzeria and I have worked with slice for more than 1 year and now I have problems with MY Payment they pay me per month by check they offered me direct deposit and it took 45 days without payment, I have tried to speak with them a manager named *** another *** and they are only excuses Very bad service *** their partners that I hope *** The clients who used this app,this is my phone number for any question

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M. Hermiston
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is complete c*** You have to cancel your order through them which I called to do and was lied to because later I was contacted about my order being ready which was missing my main topping. And was let know I wouldn't be getting my money back

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Slice BUYER BEWARE

BUYER BEWARE. I used Slice to order a pizza a couple of months ago in Manhattan. Then, last night, I was surprised to receive an email saying my "order had been cancelled." Turns out someone had logged into my Slice account and ordered a pizza for delivery in Staten Island. The kicker: they "overpaid" a $20 tip and were asking for $15 in cash from the delivery person. The cancellation had a street address in SI and a phone number. I have filed a police report and cancelled my credit card. Slice has a serious data security problem, or maybe the employees are just straight up selling user info? Stay far away.

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M. O'Conner
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Slice, why are you charging two, three, four dollars more for a pizza on your app compared to what the restaurant is selling it for? Isn't that illegal price gouging? On top of that, you have the nerve to charge a "support local fee." Are you really supporting local companies or are you robbing them? Create your own gluten free 11" pizza is $11.95 You are charging $15.95 for the same pizza

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O. Stokes
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If you order from ***. just know you're on your own when it comes to disputes. No refunds because they allegedly don't control the money spent from your debit or credit card, and will throw the pizza they are a party for under the bus saying its up to them while allowing your card to be stored on Slice's site/app. You're allowed to speak to rep but no one higher that just that rep but supposedly the supervisors are monitoring the conversation. Pull your information from this company or deal with them at your own risk.

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A. Tremblay
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The past two times ordered, order was cancelled. The first time was slightly understandable with power outage and closure at the restaurant. But second time Slice support tried to blame the order being cancelled because of the business being closed when I personally called the restaurant and they stated they didnt understand why it was cancelled. Not to mention both times my card was charged when cards should not be charged until they have FULL CONFIRMATION that the order can be taken. Never again!

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P. Haag
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After having to throw away an entire pizza because it was spoiled, slice contacted the restaurant, *** (in ***, Brooklyn, ). But because the business claimed the pizza was fine, they wouldnt refund it. Slice had no other way to reimburse me for a spoiled food delivery. Dont use this service. They dont hold bad restaurants accountable or correct orders that are wrong.

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Slice This isn't my first time but very well my last

This isn't my first time but very well my last. Placed an order at 4:07 PM. App stated at 4:38pm my order was prepared. Contact customer service at 5:20 pm. Rep said they spoke with the restuarant driver had already left and would be at my residence in 10 minutes. 6:00 pm still no delivery contacted customer service again. To be told that my order was marked delivered. Absolutely ridiculous. Something needs to be done. I have to pay inflated prices, delivery fees, delivery charges plus tax and for what? Cold food or no food at all. For an I'm sorry in 5 days you'll get your money back? That's not fair at all.

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Slice I had placed an order from a restaurant I had ordered pizza from before and clicked reorder clear as day

I had placed an order from a restaurant I had ordered pizza from before and clicked reorder clear as day. I was given something completely different and was dismissed by the restaurant and ultimately slice as well. Terrible customer service. There was clearly a glitch or else Im not desperate to go to these lengths to complain. Both times I chatted with someone were useless and on the phone they were very eager to just get rid of me. Had ordered using slice couple times before, absolutely never again. *** has much better customer service, this felt like a cheap business putting no effort to retain customers.

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Slice This is sleecy!

This is sleecy! I ordered a pizza through this app and they automatically added a "Y" to recurring payment. They did secretly through their app. This should never have happened. So stay away from this app. I called the customer service and they seemed to not know it.I called my discover card and made sure that there is no recurring payment. The first time I had such an experience. All of you who use online ordering through the app, use a *** credit card where you can generate a new number every time with time and amount limit. Nobody can fool you if you do that. I am sorry to write this bad review but I have to warn other customers.

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Slice This company third party service ir what ever you call it or is very unprofessional and very incompetent!

This company third party service ir what ever you call it or is very unprofessional and very incompetent! I placed an order for rosatis I received my confirmation email were nothing was wrong or incorrect. I get a text saying your food has arrived, I texted back I domt see it where did you drop it off at...I got no response...I get a call from the restaurant saying the driver dropped my food off at another address as they had an incorrect address on their end. They made a mistake not me. Said they would not refund my $40 back when I received no food and again they messed up. I will never use this 3rd party place again they are not professionals at all.

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Slice Every time Ive used this app I have experienced an issue

Every time Ive used this app I have experienced an issue. The first couple of times were ok. I was trying to give Slice a chance, but the issues just keep happening. The customer service is absolute *** I cant even delete my account. I have to put in a request that isnt seeming to come. They say that they care, but they dont and its so obvious in their voices. They take forever to respond to you which is so infuriating in the moment when youre trying to handle a problem. Its 2022, why are we even having these issues? It is the most absurd customer service Ive ever dealt with, if thats what you want to call it. I will never use this app again nor will I recommend it. Im telling everyone I know to NOT use it. What a waste!

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Slice I used slice for the first time yesterday

I used slice for the first time yesterday. It was a complete disaster. My husband waited in their parking lot, as instructed. After an hour, I called the restaurant and asked what was going on. They said their system was down. After an hour and a half they said the online orders were just coming in, so we waited again. When i called after another 20 minutes, I was told they were packing the order right then. after another 15 minutes I called again, and they said they were sending the manager out to talk to my husband. After another 10 minutes he left. No food, 2 hours in the parking lot, and either no or wrong info shared during the whole time. Now the restaurant says they cannot refund my money because they never saw the order and because I ordered through Slice.

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Slice Placed an order on 9/25 and their app was having issues so it errored out and the order went through twice and I was charged $46.49 twice

Placed an order on 9/25 and their app was having issues so it errored out and the order went through twice and I was charged $46.49 twice. Contacted support and they confirmed they were having issues and that the hold/pending charge for one of the $46.49 charges would go away in "3 - 5 days". Well it is a week later and I STILL have that $46.49 hold/pending charge on my account. That is MY money that I cannot use due to Slicelife's screwup! Contacted support again, well they have no explanation and now I have to deal with my bank to get rid of the charge. Again, I have to take up my time to resolve an issue Slicelife caused. At this point I should get interest on the money they are holding of mine and paid for MY time to resolve THIER issue. Oh, and they don't honor promotional codes they send you via email. Support will say "well you shouldn't have received those codes"...Then why did you email them to me! You are better off ordering directly from the pizza shop, that way you can avoid the marked up prices and the 'fees' they charge on top of that.

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Slice A few weeks back I ordered pizza through the Slice app and a local pizzeria

A few weeks back I ordered pizza through the Slice app and a local pizzeria. I had used them quite often in the past and did not have a problem with either. A few days after that purchase I had fraudulent purchases on my credit card, which was entered into the Slice app for payment. I'm not sure if the pizzeria gets the cc information when I place an order. I cancelled my cc with my bank, and at the time could not be sure it was the app or vendor as I had other recurring payments which I have now changed. Again yesterday I used the app and the same pizzeria to order through the app. I just logged into my bank to check on the charges and see again that there are fraudulent purchases made on the new account. I have not used the card for any other purchases since receiving, as this was only a few weeks apart of each other. But, they occurred after using the Slice app and the same pizzeria. I'd like to know from Slice if the pizzeria gets the cc information when I make a purchase through the app, and if not then they need to investigate as this has now happened twice within a few weeks of two purchases. I will now be deleting my Slice app, not to be used again. Nor will I purchase from this pizzeria again.

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Slice Ordered pizza, waited, got past time it should be here, checked app, said it was delivered - it was not!

Ordered pizza, waited, got past time it should be here, checked app, said it was delivered - it was not! Chatted with customer service, they said it had to be investigated and we would hear back from someone within 24 hours. I said we still have no dinner - was told nothing they could do. Called customer service (if you can call it that) and was told same thing - investigate, 24 hours... I said I would pay for the order to be remade while they investigated, we were hungry and I knew we didn't do anything wrong, investigation would certainly be in my favor - was refused! They could not contact the driver and the driver did not take a photo of the delivery. Not my fault you cannot contact the driver! 24 hours passed, not contact from Slice. Contacted again, no refund 24 hours later. Had to contact them four times to get a refund four days later. Asked to speak to a supervisor or manager each time, none available. Waiting for a week now to hear back and nothing so I am leaving this review for them everywhere a review can be left. Know that you order at your own risk and if there is a problem, you will be out your money and have no food either. They will not be the least bit sorry. Buyer beware! There should be a zero start rating for them.

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Slice What a terrible experience

What a terrible experience. First, we find out that Slice's delivery driver - who was supposed to pick up our order at 5:35, decided not to come to show up that day. We only figured this out after calling the restaurant 30 minutes later, and then had to wait on hold with Slice to finally get told that the "driver canceled your order" some time between the time we placed it and when we finally called to see what the heck was happening. But wait, there's more... after finally talking to someone at Slice and having our order refunded, I get a text from *** saying that "our ***" would be picking up our pizza's around 6:44. How we went from Slice having canceled our order, refunding our money, and my wife leaving the house to go pick our - now, quite cold - pizza's, to a *** being assigned to pick them up, I have no idea. But, making matters entirely 1000% worse, *** charged my credit card as if I had made the original order directly with them, and I had to spend an addition 20 minutes on the phone with various people at *** doing my best to explain the situation and requesting they cancel the order that I DID NOT make. To be clear, I don't fault *** for this, as in their system - according to the kind representative I was eventually transferred to - my order appeared completely normal, as if I had made it directly through the app. So, to summarize, I now have 3 pending charges for cold pizzas which my wife drove to go get, two of which I plan on disputing if they end up posting to my account. If you're keeping score, that's around $200 for three ice-cold pizzas, one upset wife, and kids which spent the hour between our first call to Slice and microwaving our pizza explaining - in detail - just how hungry they were.

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Slice I was considering trying slice

I was considering trying slice. My promo code for my first order would not apply due to some app/website glitch. Didn't have time to contact support so I ordered less food and picked it up real quick (contacting support took me 40 minutes today and got me nowhere so kinda glad because I would've been in pain from hunger).Contacted support about this and they said that because I had already placed the order, and without a high enough order minimum, they could not apply the code. Support wouldn't accept that the 'apply' button literally would not work, and kept making excuses that I did not meet the order minimum... I DID before I removed a 15+$ burrito and chips. She kept even more repeatedly saying my order was only $7 and I just kept saying 'yes because I removed some when the code would not apply', but maybe she doesn't understand english because she kept saying REPEATEDLY that it was only $7. Like I KNOW... Then she said I wasn't telling the truth and to provide proof that my promo code said what it said when emailed to me. The email was deleted and I just wrote down the code and exactly what the email said to be more organized and keep my email empty, so I could not provide proof. They would not give me a promo or credit for my 'second' order after THEY messed up the promo on my first one.I told her either way I tried another promo which would not work either, and that I definitely had a real promo code and met the requirements. She did not acknowledge for one second the fact or in her mind, 'slight chance' that the site had a glitch or bug and would not apply my code. SEVEN DAYS AGO when I placed the other order, I shouldn't have had to, contact support for 40 minutes just to get my promo code to apply. It is not my fault and I needed to eat and thought I could contact support later about my issue. Support hung up on me mid sentence. Clicked to 'talk to support' again and the new guy just said sorry and absolutely nothing else.Overall 0/10 customer service. To treat any customer like this, let alone one one who supports these type of services a lot (I pay for annual *** and *** premium memberships), IS going to kill their company. That and social media like I just have a weird meme account but I will tweet to thousands of people about my service and suggest to order elsewhere.

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Slice complaints 14

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Slice On Sat, Jul 3 2021 at around 5:26 PM I was able to have logged onto the *** website to further placed an order from ***

On Sat, Jul 3 2021 at around 5:26 PM I was able to have logged onto the *** website to further placed an order from *** for the following items 1 *** $20.95 Large 16'' (12 Slices),1 Pepperoni Bread $7.25 Appetizer, 1 Soda $3.252 Liter Coke, to be delivered to ***. The order had costed me grand total of $36.63 and I was later assigned with Order Number: ***While awaiting to receive my order I had received several e-mails notifications from the restaurant indicating that they had received my order and that it would be expected to be delivered around 6:05 PM - 6:15 PM. However once that time frame had passed I had decided to have contacted the restaurant upon where they had stated to me that the driver had already delivered my order. I disputed this with *** representative stating that I was home all day and nobody had knocked on my door, nor did anybody try

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R. Schuster
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I was charged by this company and I live in *** and have never heard of them. I have yet to hear a response back from them. I have frozen my bank account and await an answer from Slice on a refund, sketchy as this isnt the first time the business seems to have done this according to the other Complaintsboard.com complaints, I want a complete refund as I did not authorize the charge and my bank is already working their end.

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B. Hyatt
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I ordered from a restaurant and the delivery person left food on walkway and never notified me of the delivery. They could have knocked on the door, rang the bell or text me that it was delivered. When the delivery wasn't delivered by the estimated time I sent a text asking for the eta. I was told it should be soon. The food was cold by the time I found it lying on the ground. This is poor or lack of training on management. How hard is it to ring a door bell.

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R. Upton
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Ordered pizza via SLICE app for delivery. Waited. It didn't come. Called the restaurant. They said it was ordered under pick up not delivery.I said well if I wanted to just pick up I would gave called directly.Owner said she could deliver for extra charge of $5.45. I spent almost $40 and the pizza arrived soggy.

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J. Farrell
East Meadow, US

(According to my local pizza establishment) Slice is responsible for getting the correct order to pizza place. Their mistake is your problem. I ordered a cheese and pepperoni pizza. *** (***, ) delivered a cheese pizza instead. I called Pat's and explained the error. They said it was Slice's error as Slice directed them to send a cheese pizza... but they said they would fix the issue by sending a new pizza (which they did send). 6 and a half hours later my bank account was charged $17.07 for the new pizza. Called Slice and the individual said he could only forward my complaint to someone else and I would hear back by email IF?!?! they were going to refund the 2nd charge.No resolution. No promise of a refund. Got the run-around. And no deadline on when or if the complaint would be addressed.

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Slice On Sunday afternoon (Oct

On Sunday afternoon (Oct. 9, ***) at around 3pm I placed a delivery order to be received by 530pm. 530 came and went. I then contacted slice and they said the driver would be at my house shortly. 20 min went by ( the pizza shop I ordered from is 1 mi up the road from my house) so this time I texted slice and they again said the driver was at the pizza shop and would be arriving in 10 min. 10 min went by and no delivery. Then I emailed them again and said unfortunately the delivery has been cancelled. I asked them about my refund and and they said that someone would be getting in touch with me. I then called the pizza shop that I ordered from and asked if my order had in fact been picked up and they said yes. Around 530 the driver was there and picked up my order. So I then emailed the company and was told that someone would be contacting me. This was 6 days ago and I haven't heard a peep. I just want a refund. With the way the economy is right now I am on a tight budget and can't afford to just take losses.

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M. Padberg
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My daughter made and ordered 2 pizzas, a hoagie and, hot wings, the pepperoni pizza was sent as a cheese pizza, and the white pizza with feta cheese, spinach, tomatoes, and black olives was sent as a white pizza with black olives. Through the website, options were available on the website that the location does not offer, so when I called to complain, the person was not helpful, I was told I couldn't talk to a supervisor until I get upset, which then I was transferred to a "supervisor". Which basically insinuated that I was a liar.

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L. Cartwright
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Scamming people on the money they spend without giving them their rewards.

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W. Wehner
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I order from a local pizza restaurant via the app Slice. I did not receive the correct order. I received an order that costs $44.52. I paid for a different order and my charge was $67.96. I reached out to Slice customer service via *** Email and Chat and they kept telling me to wait and they were working on it. Finally, I followed up the next day (today) and was told my refund was not authorized. This is unacceptable. I paid slice for something I did not receive. It is unethical to not refund me.

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Slice We ordered 2 pizzas and sodas from Genovas across from our hotel in VA on 8/20/22

We ordered 2 pizzas and sodas from Genovas across from our hotel in VA on 8/20/22. We checked out of our hotel the next day and another charge for 5 pizzas was charged and apparently sent to the hotel for over $100. Hotel tried to refuse them since we checked out but the driver left the pizzas. We tried calling Slice over 5 times and they refuse to void the order and the Genovas manager hung up on me but did speak to my husband and gave the total order but said they are not responsible. Why would we order pizzas at 11:30 am the very next day knowing we are leaving the hotel? We were hacked or theres an obvious glitch with that app. My daughter created the app acct but used my credit card. We were told to delete the credit info and delete the app. My credit card company has cancelled my card and is currently working with their *** praying this gets resolved. This could have been a simple fix but no one cared to assist us and think logically about this and void the charge. We will never use this app again. We just want our money back.

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I place on order on September 20th for pick up from *** through Slice. I was initially told the order would be ready between 12:42-12:57. I got a second email 20 minutes later stating the order had been delayed to between 1:27-1:42. I arrived at the restaurant at 1:40. The staff at the restaurant told me they never recieve the order. They checked their online orders and found it. At this point they stated they could start the order but I didn't have time to wait that long for it. I asked if the transaction could be cancel they said it could. This was the end of the interaction. I was never told I needed to contact Slice myself to do so. I attempted to fight the charge with the bank who opened a dispute at which point I was contact by Slice via email and text message. I responded in text describing the events. Slice never responsed that they had even reviewed the issue. I was charged $34 for nothing. I want a refund for service that were never received.

Is Slice legit?

Our conclusion: Slice stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Slice's reputation as a trustworthy leader in their field. Customers can rely on Slice's services, assured they're dealing with a highly reputable and fully legitimate company.

Slice earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for Slice. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Slice resolved 100% of 14 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

The age of Slice's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Slicelife.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Slice and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Slicelife.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Slice.

However ComplaintsBoard has detected that:

  • Slice protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Slice. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Slice We are a client of Slice

We are a client of Slice. We believe in their concept of serving small family run shops like ours. However, their financial reports are very poorly written and often contain mathematical errors. We have complained and offered corrective suggestions to at least 3 different reps. over the last 6 months. We have also asked for a simple complete report of all of our transactions so we can construct our own reports. We get verbal promises, but have never yet seen any corrected reports nor been given access to our own financial information.A related concern is that Slice withholds state sales tax on online sales, which is OK. But when I ask for any proof or detail about how and when they report those sales and remit taxes their reps. can never tell me and even though they promise to find out and/or get me a report, I have been calling and waiting for 6 months and never an answer. They are not paid using our state tax account. I still do not know if or where those tax dollars that they withhold from sales to our customers are being paid. They should be paid every three months. Are they? Why can't anyone answer my questions?

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Today, Sep. 9, 2022 I was about to place a SLICE app order when I noticed that all my previous 7 points were missing from my account. I needed one more point for $25 worth of free pizza. I contacted SLICE and they had no explanation for this but said they would look into it and contact me by email. When asking why my last order was not honored for my final 8th point, they said they had changed their free pizza program and now one needs to spend at least $30 instead of the previous $15. Although the said they sent me an email regarding this program change, I could not find any such email from them. This is a "switch and bait" issue. I told them that unless they credit my account with all the points they took away, I would never use their app again. For me, who picks up all orders and does not use delivery, it would be slightly cheaper to just call the restaurant instead of paying SLICE a service fee. Without the free pizza program, there is no incentive to use SLICE anymore.

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An order was placed and charged to my account when I did not place the order. I use slice on my iphone and my phone was locked in my car and locked via facial recognition software as well. The order was a fraudulent charge on my *** credit card and Slice has refused to remedy the issue. They paid the pizza shop using my account for an order I did not place and claim no responsibility for the fraudulent charge. This order was placed on 9/8 at 6:28pm and was around $150.

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J. Ferry
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I placed an order (dinner for my family) at 5:20 via the Slice app. Estimated delivery time was (in writing) stated at 6:20. Latest delivery at 6:35. At 6:20, my order status changed to delivered which prompted me to call customer service as the order was not delivered. I was placed on hold for 15+ minutes and then told by the agent: we cant reach the restaurant and cannot do anything about it. I asked about a refund or partial compensation - was told no. I connected with a chat agent about it. He ended the chat. When I asked to speak to a manager, I was told there was no one available. I told them I would wait. Now 30 min on the phone, a manager came on and told me they couldnt do anything about it and that the delivery status updates to delivered automatically once its passed the latest delivery time. Not even a partial refund. This is misleading customers. You cannot say something has been delivered when it has not been delivered. Still no food.

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Slice April 9th 2022 I ordered food from *** and Chicken located at *** through Slice

April 9th 2022 I ordered food from *** and Chicken located at *** through Slice. The order totaled *** I payed via Mastercard nearly *** which Slice as an app delivery service should already be aware of what methods of payment are accepted before taking a payment. Dash calls I have to use a whole different card at this time in which Dash charges me *** for the same thing I order through slice also as well as asking me for my drivers license number for food delivery . Ive emailed Slice and called Dash and can never get a solution. I dont want a slice credit and I was overcharged at Dash I want my money back period from both parties involved. This is more than the 3rd time Ive had a bad experience with Slice and a credit isnt gonna cut it because I dont ever plan to use them again after just taking and not refunding me my money . I have pictures of both transactions with the date it does not make sense that the same thing cost 2 different prices at the same store through different parties I was taken advantage of.

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Slice Slice calls my restaurant on an almost weekly basis asking for the owner

Slice calls my restaurant on an almost weekly basis asking for the owner. I (the owner) have personally told them many times that we do not want to, and never will want to use their services. Our general manager has told them the same thing. Each time we decline their services they try to argue with us about why we don't want to use their services, each time we politely ask them never to call again. They called again today and the situation repeated itself. I said "no thank you we don't need your services and we wont need them in the future please do not call us again as you are tying up our lines for customers" They kept asking why and I simply kept saying because we don't want or need the services and that plainly saying no should be more than enough. The person on the other end of the line kept harassing me saying they need a real explanation, I declined to give them anything other than a "no please do not call us again". As I said before we do not want, and will never want to work with this company especially since they will not take no for an answer and instead choose to harass us telling us that "no isn't good enough"Please stop calling our restaurant.

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Slice Placed an order through gentisorder.com which directed us to Slice to pay and for delivery

Placed an order through gentisorder.com which directed us to Slice to pay and for delivery. Food arrived. Husband called restaurant to complaint about brown salad and chicken dish being overcooked to inedible. Manager handed phone to someone else to take care of and when he proceeded to tell her that the seafood dish was mush, she offered to send all nee dishes. Less than 2 minutes later the manager called yelling is seafood wasnt mush and he did not need customers like us and to never order from his restaurant again. We were told we had to contact Slice for refunds. New chicken parm order eventually sent out and this time the chicken was very undercooked. Called Slice who called restaurant that said the issue was resolved with replaced undercooked chicken dish. Slice says that cant refund money as it belongs to restaurant. Restaurant doesn't want us as customers and says they have no order from us to refund- call Slice. Replaced food was unsafe chicken. All food had to be disposed of- wasnt safe to even give our dogs a treat. We are out $54.56 and no dinner. Both Slice and *** claim to not have our money and that neither can do anything about the other. Completely unsafe food and shady business practices.

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Slice On 9/9/2022 at approximately 3pm I had placed an order through Slice, order number ***

On 9/9/2022 at approximately 3pm I had placed an order through Slice, order number ***. After realizing within approximately 5 minutes that I ordered from the wrong pizza shop, *** located at *** I called to I love *** Pizza to cancel my order, they informed me that I had to call Slice since that is where I had placed the order through. I got the number for Slice from the bottom of the app where their contact info was located: ***. I was put on hold while they confirmed with the store. The lady from slice claimed no one picked up. I contacted the store who told me thy had picked up and told Slice that they could not cancel it on their end because they didn't have the payment information (only Slice did). I spoke with Slice and informed them of this and they refused to cancel my payment of $105.29, claiming that the store could not cancel it (which is true, but not what they originally informed me of). I would like my money back and refunded immediately since I did not receive any merchandise or services. I received a text an email from Slice stating they were going to cancel but then received another email after stating they won't after i filed a complaint on their survey.

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Slice Ordered pizza from local small business online and was directed to slice to place order

Ordered pizza from local small business online and was directed to slice to place order. My order # *** was suppose to be delivered around 7pm on 10/30/22. Unexpectedly it was delivered *** minutes early and the delivery driver thought it would be a nice gesture to leave it on the ground in the rain on my uncovered sidewalk/porch and never knock on the door or ring the doorbell as they saw us sitting in the living room with the front door open. They were quiet enough that the dog didnt even notice them. Called slice after being told pizza place didnt have my order that slice was responsible and even the lady who answered was in shock and said that was unacceptable as we didnt choose no contact delivery and expected a knock or the doorbell rang or even a noise at all. They removed delivery fee and discounted food that sat outside on the ground in the cold and rain. Promised a phone call back immediately within 15 minutes from management as the call center employees are not authorized to refund orders. Call never came and sure it probably will not come. Im sure slice employees and management wouldnt be required or expected to keep/eat food that has sat outside in the rain on the ground so why should their customers be expected to. Its unsanitary and completely unacceptable!

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Slice I ordered a pizza on 9/1 which arrived 90 minutes late, cold and looking like it had been scooped out of 3-day old trash

I ordered a pizza on 9/1 which arrived 90 minutes late, cold and looking like it had been scooped out of 3-day old trash. I refused to accept the delivery from the driver and asked her to take it back (to which she agreed). I've been a customer of the restaurant for over a decade; I know what a pizza is supposed to look like. The same evening slice told me they were unable to address the problem because no one was answering the phone at the restaurant, but they would get back to me. I had to follow up two days later for an answer and then they said the restaurant refused a refund. I called the restaurant and the manager said they could not refund money they had not received. I relayed that to slice and then they said I could not have a refund because the restaurant said the food was prepared correctly. And now that I've read all the other very similar complaints about slice on Complaintsboard.com, I will add that I don't care what the restaurant said the food looked like at the time they pulled it out of the oven two+ hours before it arrived here (incidentally the place is 2.4 miles away). What arrived at my door was NOT a hot pizza - it was cold trash. So now because of this "middle man" (slice) pointing the finger at the restaurant and the restaurant pointing the finger at the middle man, who is looking out for the customer (customer service - ever hear of it?)? You have literally scammed me out of my hard-earned money and are throwing your hands in the air saying "not my fault" - you are stealing from people. I want a full refund, like I said in my original communication when I reported the problem. And don't waste your time with apologies, condolences, or coupons (as IF I'd ever order through you again). Refund my money or kindly *** off.

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Slice I placed an order using slice at a local pizzeria

I placed an order using slice at a local pizzeria. I specifically chose this because my first choice, another pizzeria that offers direct delivery, stated it would take *** minutes and slice claimed it would take 30 min instead. The order was placed on 10/28 at 6:03 with a 6:30 estimated delivery time. Around 6:40 I noticed the app indicated order reviewed when previously it said in the kitchen, this worried me so I directly called the restaurant who informed me that the order had been prepared on time and had been picked up a few Minutes prior. I live about 10 min or less from the restaurant so I expected delivery soon. When it did not arrive and the time pushed back to 7 I contacted slice through the chat. I was informed that it should arrive any minute and I would get a $5 credit to my account. As time goes on it still did not arrive and by 7:30 I was chatting again with customer service. At this point I know the pizza left the restaurant a full hour ago and would not even be remotely warm. I was again informed it would be 2-3 minutes. Well it did not arrive until 7:45. The driver called me and said he was with door dash and had my delivery. The pizza was cold. I was offered a 30% refund, my initial total was $32.70 and the corrected receipt I was sent is for $25.66. I believe that is only %22 off. I would like a full refund as the only reason I chose this delivery was because it was supposed to arrive 30 min faster than an alternative local pizza delivery. Instead it arrived an hour after it was picked up from the pizzeria and cold. I live 1.7 miles away. It would have been faster for me to walk there and back than wait for the delivery driver. I dont ever plan to use this app for delivery services again. It is not worth the money even with the $5 credit I now have.

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Slice On 10/10/22 I placed an order through Slice for a total of $54.73

On 10/10/22 I placed an order through Slice for a total of $54.73. At 7:55 PM I received a message from their driver that my order was here. I waited for five minutes and no one arrived. I responded to the text asking where they were. They responded asking if I was the person who had just come to the door to which I said no. The driver stopped communicating so after about 10 minutes I reached out to Slice to report the issue. Customer Support asked me to give them more time. At 8:34 the driver arrived at my house with a pizza (that had already been picked over) and garlic knots but missing the chicken caesar salad and soda that I had also ordered. She also explained that she could not see the numbers on the houses in my neighborhood and had delivered my food to another home 40 minutes ago when she sent the initial text. I told her that I did not want the food and that a part of my order was missing anyway. She then called the restaurant, screaming that they forgot my food and owed me money. She said that she would go to the store and get the rest of my items. She came back to my home and left a soda and a caesar salad from the local grocery store. I returned to my chat with customer support and informed them of what had occurred and stated that I would like a refund. She stated she would escalate the matter and I would hear back from someone within 24 hours. On 10/4/22 I reached out to Slice because I still had not heard from anyone. I was told that I would receive an email in 10 minutes. I received an email saying that they would refund me $21.17. This price does not even cover the $23.99 pizza that we could not eat, let alone the rest of the order. I responded by saying that this was unacceptable and I deserve a full refund. I did not receive a response. I called Slice again today, 10/5/22 to inquire about a response. I was told I would receive an email in 10 minutes. Several hours have passed and still, no one has reached out.

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Slice Pizza ordering site Slice, ***, has allowed my information to be leaked and used fraudulently several times

Pizza ordering site Slice, ***, has allowed my information to be leaked and used fraudulently several times. I made the mistake of ordering on their site and saving my payment info the first time. That was my mistake. I had fraudulent charges and orders to , a place Ive never visited or lived. I changed banks and debit cards with my next order, which was many months later. It happened again. While Slice refunded me for those orders placed to a *** address again, I changed to a hard password and all of my payment info was deleted in every way possible. (Orders show $0 in history.) Yet somehow, this happened AGAIN! My payment information was NOT saved on my profile at all, yet they charged my bank account via my debit card for pizza to CT this time. Every time this has happened, they update the phone number and address only. I have screenshots proving all of these fraudulent items. Every address; proof I didnt have any saved payment info. I advised Slice that they have to be accessing their back office transaction data to get my info most recently. What is very weird is that the payment confirmation has the last 4 digits of my old debit card number yet the transaction came through and charged via my current one. (Ive canceled it already with my bank, which is another hassle.) Slice will eventually refund me, but the fact that this keeps happening with none of my payment information saved is too alarming. I have asked them today to delete ALL of my data, but they dont advertise how to do that. You cant cancel your account. Their site is NOT secure and poses a threat to consumer data and finances. Consumers need to be made aware, because times are hard and people cannot afford to wait 7 biz days for a refund or even several biz days for the transaction to post for them to dispute it. (The screenshots will show my orders too; my data is always the same and I only ordered from ONE place (***) each time.) *I wasnt refunded for some fraud.

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Slice On 4/**/2020, I attemtpted to place an order for food delivery via the Slice app

On 4//2020, I attemtpted to place an order for food delivery via the Slice app. At checkout, I selected PayPal as my payment method. I attempted to process my order 3 times, each time receiving an error message stating payment method declined. I logged into my PayPal account to try to figure out why the payment would be declined, as the funds were available. No indication as to why payement was declined. Three charges, each for $23.24 show pending on my PayPal account. I called Slice, asked them what the issue is, to which they could not give me an answer. The representative stated that I will just have to use a different payment method, but not to worry, that PayPal will automatically remove these charges from my account in 24-48 hours. I ended up not using the app to place my order on this particular night. Fast forward to 4//20 - I, again, attempted to place an order and use PayPal as my method of payment. Once again, I received an error message stating that the payment was declined. A charge of $20.71 shows pending on my PayPal account. I called Slice, spoke to representative, again was told not to worry, this charge will come off of my PayPal account within 24-48 hours. I expressed my frustration, as I was just told on 4/*** the same thing, and those charges have yet to come off either. Rep stated that maybe PayPal is behind because of Covid-19 and he is sorry, but just give them time, this is not something that Slice can fix. He stated that I will need to contact PayPal directly in regards to this. I used my personal credit card to pay for the order on 4/*** - this charge was later refunded to my personal credit card due to my order being incorrect. As of today, 5/*/2020, I still have 4 pending transactions listed on my PayPal account, therefore, funds are being withheld from me. The pending charges total $90.43. I contacted PayPal today and they said this is something that Slice needs to cancel on their end. I called Slice for the 3rd time. Representative again insists there is nothing he can do for me and continues to tell me to contact PayPal which I have already done. I need for all 4 of these pending transactions to be released from my PayPal account as soon as possible. It has been 2 weeks since the first charges were made and this is completely unacceptable. I have other bills that come out of my PayPal account which are now being effected due to funds being held.

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About Slice

Screenshot Slice
Slice (slicelife.com) is a trusted online platform for ordering pizzas and other food items from local restaurants. The company aims to simplify the process of ordering food online by providing a user-friendly and interactive website and mobile app.

Slice has partnered with thousands of local pizzerias and restaurants across the United States to bring a wide range of delicious food options to customers. With the help of their user-friendly interface, customers can easily find their favorite restaurants and browse through their menus to select their desired items. The platform also allows customers to filter their search results by cuisine, price, location, delivery or pick-up options, and customer ratings.

Aside from the convenience of ordering food online, Slice provides various features that set them apart from their competitors. For instance, their advanced ordering system saves customers’ favorite orders and enables them to reorder with just a few clicks. They also offer a loyalty program that rewards customers with points for every order they place through the platform.

Another noteworthy feature of Slice is their commitment to supporting local businesses. The company is dedicated to helping small business owners by providing them with free digital tools, marketing support, and access to a large customer base. This approach not only benefits the local business owners but also helps customers discover new local favorites in their communities.

In conclusion, Slice is a top-rated online food ordering platform that provides a seamless experience to customers looking to order food from local restaurants. With its user-friendly interface, advanced ordering system, and loyalty program, Slice makes the process of ordering food online easy, enjoyable, and rewarding. The company’s focus on supporting local businesses adds to its appeal and makes it a popular choice among customers who value community-driven initiatives.

Overview of Slice complaint handling

Slice reviews first appeared on Complaints Board on Feb 12, 2023. The latest review Ordered a calzone from local pizza joint through slice was posted on Mar 14, 2023. The latest complaint Ordered a calzone from local pizza joint through slice was resolved on Mar 14, 2023. Slice has an average consumer rating of 5 stars from 29 reviews. Slice has resolved 14 complaints.
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  1. Slice contacts

  2. Slice phone numbers
    +1 (888) 974-9928
    +1 (888) 974-9928
    Click up if you have successfully reached Slice by calling +1 (888) 974-9928 phone number 3 3 users reported that they have successfully reached Slice by calling +1 (888) 974-9928 phone number Click down if you have UNsuccessfully reached Slice by calling +1 (888) 974-9928 phone number 0 0 users reported that they have UNsuccessfully reached Slice by calling +1 (888) 974-9928 phone number
  3. Slice emails
  4. Slice address
    902 Broadway Fl 19, New York, New York, 10010-6021, United States
  5. Slice social media
Slice Category
Slice is related to the Pizzerias category.

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