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I bought a cell phone off Mints website on July 10, 2023.
Mint Mobile transported an inaccurate number. They tried to correct it but I had nothing but issues (no email, texting and calls only from a select few) for 3 weeks. After 3 SIM cards they refunded the $45 for service, and determined the phone was defective. Although the phones been returned (proof of delivery/fed ex) I’ve still not received the $331 refund and it’s been 3 months. A request for return (Mints protocol) was made which they authorized on July 27th.
Mint is very disorganized and doesn’t want to give your money back. Every call is frustrating. Notes/history are not kept track of. “ALL” order numbers, tracking, request for refund numbers, confirmation numbers, ticket numbers, fedex tracking numbers, are the callers responsibility to keep track of. Your on hold for 15 min at a time…for hours! Which includes numerous dropped calls then, you call back and start over.
I’ve been told they refund was in process and will post in a few days, and the next time I call they I’m not getting any money back. They told me the phone had been received, and next time they can’t confirm it’s there.
Oct 15th was the last time I called (and husband). We spoke to a manager.
She said the “back office” needed to confirm the phone was there (…not this again!)
She couldn’t look up the fedex tracking # because her system was down.
She said she had no email ability, so we could send her the fedex proof of delivery.
She said she needed to make “another” ticket, but before she did, she needed my credit card number (only 9 numbers!) for the refund.
We asked her the name for this “back office,” and to transfer us. She said they didn’t have a name and there was no ability to transfer.
We wanted to make a complaint, but she said they don’t have a complaint department!
I don’t know if I’ll ever get my money returned. These guys are serious losers, dishonest, they lie, and seem an illegitimate business.
Desired outcome: Refund for cell phone. Inform public on the highly questionable business practices and devious strategies to keep money.
