Meta Store review: Awful experience, order stuck and ignored

I placed an order expecting delivery on 27 July. It has stayed stuck on “processing/pending” ever since, with absolutely no updates. I have tried emailing, messaging on Facebook and WhatsApp repeatedly over several days — and have had zero response from anyone at all.

I’ve been in this exact situation before with another order that sat pending for a week before being cancelled without warning, so I’ve been trying to get even the most basic update: is it coming? Is there a problem? Will it be cancelled? Not even the courtesy of a reply.

It is completely unacceptable to take a customer’s order, leave them in limbo, and ignore every attempt to get in touch. If you can’t fulfil orders or run a support team, don’t take payments. I will not be ordering again and will be advising others to steer clear until they sort this out.