The complaint has been investigated and
resolved to the customer's satisfactionResolved Merriem Wombacher — Fraudulent chargebacks
resolved to the customer's satisfaction
This complaint revolves around Merriem Wombacher, she sells under sweetsue_98 on eBay. I sold new skin care products and makeup to the Ms. Wombacher on March 22, 2009. Ms. Wombacher paid me through PayPal. I shipped the order on March 25, 2009 via UPS, with the tracking number 1Z2YR1140395824747. The shipment was received on April 1, 2009 @ 4.29p.m., by Ms. Wombacher and she did e-mail me at my request to say that the box had arrived and that "...although the exterior of the box was beaten up, the contents inside were fine." Ms. Wombacher subsequently ordered three times after this shipment and was satisfied with the products, as per her emails to me. On May 1, 2009, I received an e-mail from PayPal stating that Ms. Wombacher had filed a charge-back through her credit card company and that PayPal subsequently withdrew $217.54 from my account. This was all done unilaterally, as I knew of no problems and Ms. Wombacher spoke with me almost daily. PayPal opened a dispute and did an investigation; I sent them all of the evidence I had to support my case. On May 15, 2009, I received an email from PayPal stating that I had won the dispute and they would fight ON MY BEHALF to have the credit card company release my funds to me. To date, the Credit Card Company American Express has refused to release these funds and the buyer, Ms. Wombacher in this case has ignored all requests to return the merchandise to me for a refund. I initially sent her 89 lbs. of items and of those goods she returned 4 Lbs. 3.3 oz. on 05/26/2009, which I documented and refused to accept. I have proven my case, won the dispute and still they have not returned my money. I would like to have criminal charges filed against her. eBay sent me an email and gave me fraud web sites to file a complaint, they said that they would happily cooperate with an investigation. I filed a complaint with Polk County Sheriff’s office. Incident number [protected]. I will be more than happy to forward all supporting documentation.