The complaint has been investigated and
resolved to the customer's satisfactionResolved Merchant Tech Solutions — Deceptive Practices
resolved to the customer's satisfaction
This company is marketing a nebulous "tech support" package. There is no confirmation of having subscribed. They just get your information from another company with whom they contract and have misleading "$20 off" coupons. The company who provides the credit card information, etc. may unwittingly (or not) be party to this deceptive Internet scam and locked into a contract. The person who purchases something as simple as memory for a computer may find several months later a charge of 49.95 on their bank statements -- with no clue as to having ordered a product which is apparently never delivered.
If this company were legitimate, they would send a confirmation email and describe the services which are being sold, but they do not. Unless one is vigilant and checks one's credit card or bank statemetns, months may go buy before the unwitting purchaser finds several charges of 49.95. Upon discovery, Merchant Tech Solutions may refund the money.
We were the victims of this company's deceptive practices. We are waiting for a refund, but had I not called to find out, they could have scammed hundreds of dollars without ever knowing that we were being charged for a service we have never even known about, let alone never would have ordered since we do tech support ourselves.