The complaint has been investigated and
resolved to the customer's satisfactionResolved Menards — I will not be back again
resolved to the customer's satisfaction
2 months ago I started a simple 12x20 deck project, to my concern about previous menards encounters my wife talked me into going back to purchase the Ultra deck Fusion decking and railing system. Needless to say I still am not done with the deck, for starters we special order the decking and can no do it over the phone with a credit card, so I have to drive 50 miles to pay for it. Second it was a delivery date of 7 days which turned into 21/2 weeks and then to top it off the railing system was wrong. Reordered and had to wait, by now my deck stringers are all twisted from drying out. Finally get to installing the hand railing and find out that I got F_cked again, they did not give me the correct handrail insert, I had to go to the web site myself and tell the dip s_it at the counter what I needed, Thanks Menards for all the Headache and wasted gas to and from, I WILL NOT BE BACK AGAIN.