Menards reviews and complaints 2
View all 723 complaintsMenards - Customer Service
Went into the South Haven, Michigan Store on 12/4/2022 and had a problem with sale pricing on a product. Was told the item I brought was the wrong product and the cashiers(Amella)along with the manager refused to show me the correct product on sale. Both of the cashiers instead decided to talk under their breath about me. I had to actually take the manager through the store and show her the product pricing in order to get it for sale. When I complained to the manager about the cashiers behavior she informed me that there was no way she could have behaved this way. I informed her they were unprofessional and the customer is always right. The manager informed me that the customer is not always right at menards and wanted to report me for asking the cashiers for their names so I can file a complaint.
Desired outcome: Cashiers/ Workers need more professional training and to no that the customer is always right in most cases. The managers need better training or to be fired.
Menards - customer service manager
The company always advertises will match product costs. Ok so exact model number on a nail gun from Lowe's and manager refused to match a $30 difference. As we just spent $1500 there. We had to travel for the better price same
Product! They claim because of the 11% special was going on. Ok so u mark up the pricing that much? Truly an aha moment of disappointment in Menards😑
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