Medical City Lewisville Patients Reviews and Complaints

Latest Reviews and Complaints

V. Hickle

Verified customer

My son was seen in the ER and for follow up I tried to get his medication that was prescribed and was treated like me nor my child's condition

My son was seen in the ER and for follow up I tried to get his medication that was prescribed and was treated like me nor my child's condition mattered. The unit coordinator I spoke with said I don't know what to tell you about my son getting the right treatment that their facility prescribed. After talking to a nurse who said the Rx couldn't be canceled and sent to another pharmacy because the provider on site refused to help and the provider who saw him was off duty! My son was diagnosed with pericarditis so his pain and condition are not made up as I was being treated! This was their diagnosis, so long story short if you want your loved ones taken care of please bypass this facility!

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How responsive is Medical City Lewisville's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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Medical City Lewisville has received 1 complaints on ComplaintsBoard. The first reported case, My son was seen in the ER and for follow up I tried to get his medication that was prescribed and was treated like me nor my child's condition , was published on Jul 9, 2023, and the most recent complaint, My son was seen in the ER and for follow up I tried to get his medication that was prescribed and was treated like me nor my child's condition , was posted on Jul 9, 2023.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Medical City Lewisville Legit?

Medical City Lewisville earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Medical City Lewisville to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Medical City Lewisville is known for their high standards and safety. If you're thinking about dealing with Medical City Lewisville, it's wise to check how they handle complaints.

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Medical City Lewisville Contacts

Medical City Lewisville phone numbers

+1 (214) 514-7775

Click up if you have successfully reached Medical City Lewisville by calling +1 (214) 514-7775 phone number 0 0 users reported that they have successfully reached Medical City Lewisville by calling +1 (214) 514-7775 phone number Click down if you have unsuccessfully reached Medical City Lewisville by calling +1 (214) 514-7775 phone number 0 0 users reported that they have UNsuccessfully reached Medical City Lewisville by calling +1 (214) 514-7775 phone number

Medical City Lewisville address

500 W Main St, Lewisville, Texas, 75057-3629, United States

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Jul 07, 2026