The complaint has been investigated and
resolved to the customer's satisfactionResolved Mason Puppy Trax — Terrible scam!
resolved to the customer's satisfaction
I purchased a silky terrier puppy from Tim Mason (Mason Puppy Trax), Stark City, Mo. This was before I knew about puppy mills and parvovirus. Within five days of receiving the puppy, I had to rush him to the vet hospital because he was deathly ill from parvovirus. Given the incubation period of the disease, it was clear the puppy had been sent infected. I notified the owner, Tim Mason that the puppy was deathly ill and was sent infected. His answer - these things happen I will do the right thing. It costs over $10,000 to keep the puppy alive and Mr. Mason refunded my $400 and did not offer any money towards the vet bill. Even the vets thought he would give me some 'hush money'. There is little I can do legally given he lives in Mo and I live in Washington, DC.
Informing others not to purchase puppies from him so they do not experience the same emotional and financial border is all I can do.