The complaint has been investigated and
resolved to the customer's satisfactionResolved Mansions at Turkey Creek — Mold, bed bugs, infestation of roaches, and promises unfulfilled
resolved to the customer's satisfaction
Firstly, many tenants have had mold problems. The complex blamed it on Ike and the flood it caused. Well, that's only part of the problem. Mold, bed bugs, roaches, and horrible construction have been a huge problem since the beginning. We were some of the first people to move in here, and they promised that they would provide security 24-7. Well, many cars have been broken into, and more than one tenant has left because of the lack of security.
Kids run around as though they have no parents or guardians. Early on, there was a refreshment vending machine, but someone broke it open to steal the money out of it. That was quickly moved, and has not been replaced. The so-called volleyball court is a hilarious joke. It's a bunch of dirt, with 2 poles and no net. The theater plays a movie every week. That's one film per week. Usually the movies are aimed at kids, and calling it a theater(on their website they even misspell the word theatre)is another lie. It wasn't ready when we moved in, and that was one of the selling points.
Every weekend, drug deals occur in a manner that can be described as conspicuous or even flagrant. It's not a gated community(anyone can get in by waiting for another car to enter, and just follow that car to go through the gate.) The gate doesn't shut if a car is near it, and many people have figured out that loophole.
Also their handymen and exterminators are quite inept, and usually are not able to fix the problem. Every oven vent in this complex has no exit to the outside. Their touted self-cleaning ovens considered one of the many home amenities will cause all of your fire alarms to go off in 5 to 8 minutes. Sometimes boiling water(which is a brownish-gray color due to pressure in the water the manager claims)will set off your alarms. So not only is the oven vent against code, it's a chaotic nuisance. And you will have noise complaints every time you cook something or even boil tea, because the fire alarms are quite loud.
When you complain about the mold, and prove that you have health problems, they will procrastinate while telling you a bunch of stuff you want to hear. Do not let this happen, because they are hoping you'll just move or forget all the problems.
After being promised another apartment, it was then said we'd have to wait at least 6 months. More than one lawsuit has been brought against them, and more will follow. The carpet is horribly thin, and they do promise to get you new carpet after you sign your new lease, but never do it. The doors and windows are poorly sealed(plus the mold)which led to paint flaking off. The built-in computer desk that has has no slide-out keyboard shelf or space to put the speakers. It is also in a room that is more apt to be made into a dining room. Plus there is no ceiling fan in that room!
So in conclusion, do not move to these apartments. You will immediately regret it, and I barely mentioned all the roaches that will plague you or the bed mites that are impervious to anything less than all new furniture and spending 400 dollars a room to get them killed. I also didn't mention how you have to go through AT&T to get your phone connected, DSL internet, and satellite t.v. even. You will not be eligible for any of their deals, and enjoy spending at least 80 bucks on the phone and internet than another 60-113 on cable with movie stations. We spend 213 dollars a month basically.