SUBMIT A COMPLAINT

Makropensioners' day support

On 24 September I did my monthly shopping at Makro Centurion. As a pensioner I always choose a Tuesday for the discount as well as the privilege to make use of the pensioners queue. On this specific day only three tills were manned and the queue grew just longer and longer and we had to stand in the queue for more than 30 min to be attended to. What made it even worse was the fact that there were no packers available. The till assistant had to do the packing as well.

The pensioners queue was moving much slower than the normal queue. Not acceptable. Don't offer something you can't manage.

I did report this to the floor manager on duty but according to him there were no more staff available.

I

  • Makro Online Customer Care's Response, Sep 30, 2019

    Good Day Arina,

    Thank you for reaching out to us.

    Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact our stores management and request urgent assistance in this regard and the soonest feedback is received, we will contact you.

    Feedback to be relayed within 48 hours.

    Kind Regards,
    Makro Complaints Board Team

  • Makro Online Customer Care's Response, Sep 30, 2019

    Hi Arina,

    We hope this finds you well?

    Kindly provide your Makro Card number please, so we can assist you further?

    Kind Regards,
    Makro Complaints Board Team

  • Makro Online Customer Care's Response, Oct 02, 2019

    Good day Arina,

    We hope you are doing well.

    Kindly be advised that we have contacted the stores management with regards to this matter on Monday and they have responded.

    As we do not have your email address to forward you their response via email, please note that the store advised on revisiting their staff plan to counter absenteeism, as they have experienced high numbers of staff being absence than usual.

    Our Store Finance Manager has taken over the staffing for front tills and increased their daily compliment, with special emphasis on packers in all tills and also she increased the number of tills for pensioners to a minimum of five.

    She will personally be available on Tuesdays to make sure that this is adhered to and no pensioner is made to wait in a long queue.

    We do humbly apologize for this inconvenience and the stores management will be making sure these preventative measures put in place will improve your shopping experience with us.

    You can send through your card number or email address so we can forward this email to you.

    We hope you have a lovely day further.

    Kind Regards,
    Makro Complaints Board Team

Ar
Sep 28, 2019

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