The complaint has been investigated and
resolved to the customer's satisfactionResolved Lululemon Clothing — bad return policy and customer service
resolved to the customer's satisfaction
I just wanted to share an experience with the Lululemon company. They make yoga-pilates-fitness apparel and I would encourage anyone who reads this to please pass it on and to not support this company because they do not support people that buy their products.
I received one of their jackets as a birthday gift and unfortunately, it was too small. So I took it in to the local Lululemon store and was told that they would not allow me to exchange the item for one that fit because it had been more than 2 weeks since the time of purchase. Disappointed, I left the store and headed home to call the corporate office with hopes that they would be more reasonable.
My experience with their corporate representative was even more frustrating. The guy I talked to actually admitted that he was comfortable knowing that someone had spent close to $100 on a jacket that I will never be able to use because it's too small.
Therefore, I'm just trying to spread the word that lululemon products will make TERRIBLE gifts unless you are 100% sure it will fit who you are buying it for.
The representative said he didn't think they were being unreasonable, but I disagree. Earlier in the day I had returned a paid of sandals to REI that I purchased in October and had no problems. Thank you REI! Another example of a company that knows the meaning of customer service is Patagonia. They not only support the environment by donating a percentage of their profits to environmental organizations, but they support their consumer by always being open to returns or exchanges until you are 100% happy with what you have.
What is the most surprising is how they claim to be a company that supports yoga principles, which would include compassion, and yet they did not offer me any such thing. Their stance was that was the policy and too bad that someone spent money on something I cannot use.
Lululemon is not the only place to get yoga-pilates-fitness clothes and I would just like to encourage everyone to support companies that support the customer... which means not shopping for or buying lululemon products.