CB Women's Clothing Loft / Ann Taylor

Loft / Ann Taylor Reviews and Complaints

Loft / Ann Taylor review: Credit card

Johnc9969 of US

Oct 27, 2025 3:46 pm EDT

Verified customer

Featured review

My wife had a balance of 3.22 and missed the payment. As a result the new balance is 18.63. This represents 600% in fees, late charges and interest. 600%.
If you think that is bad if I do not pay the bill by 11/16/25, they said my late charge will be 41.00 plus a minimum 3.00 interest charge. That would be almost an additional 300%.
I cannot believe any company can get away with this excessive charge. There must be a law against this.
I have paid the balance, cancelled the card and no-one in my family will ever shop at loft again.
Shame on LOFT.

Claimed loss: John Carrig for Theresa Carrig

Desired outcome: Tell LOFT to get a bank card that does not abuse its customers.

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Loft / Ann Taylor Contacts

Loft / Ann Taylor phone numbers

+1 (888) 563-8444

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+1 (614) 534-2756

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Loft / Ann Taylor emails

clientservices@loft.com

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Loft / Ann Taylor address

4079 Executive Parkway, 3rd Floor, Westerville, Ohio, 43081-3859, United States

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