Little and Young
reviews and complaints

Business Response Contact Name and Title: *** Contact Phone: *** Contact Email: *** We have had contractors attempt to connect with Ms. in the past and as recent as today. When the contractors (I have called as well to verify this) the phone rings, call is sent to voicemail that states it is Ms. line then recording states that the voicemail is full. If she does not answer the phone, we cannot assist her as we have no way to leave her a message. Calls were made to her in Nov, 2019, Feb 2020, and several calls have been made again today with the same result. The HOA will mail a certified letter to Ms. with regard to the matter in a final effort to resolve the matter.

Business Response *** is a homeowner at Norhtridge Plantation. The $500.00 that he has been assessed was for repairs to a damaged pillar that is a part of the perimeter fence located on HOA property. The damage was the direct result of a tree that was located on Mr. property. It was not for the removal of any tree. In fact, he removed the tree (or overgrowth from said tree) that caused this damage as it was located on his property. The Northridge HOA Board of Directors made the decision to assess Mr. for the cost to repair the fence pillar since the tree located on his property was not properly maintained to prevent such damage. In addition, Mr. was notified via mail on August 23, 2019 that he must take care of the overgrown tree and that he would be responsible for the cost associated with the needed repairs to the pillar/fence. The HOA has pictures and all documentation that can be provided if needed.

Business Response Contact Name and Title: *** VP of Operation Contact Phone: *** Contact Email: *** Ms. purchased her home in the Gate at Lexington Plantation knowing that there was a legal agreement between the HOA and Hotwire for the infrastructure that Hotwire installed throughout the neighborhood. The Infrastructure fee is $71.00 per month in addition to the regular HOA dues of $30.00. The legal agreement dictates that the Management Company (Little & Young) is required to collect that infrastructure fee. Therefore, we are legally obligated to do so. Currently, Ms. account is not delinquent nor is there a lien on her home. Unfortunately, due to her harassing actions towards our employees she is required to communicate through our Attorney when she needs to contact us regarding the HOA. This requirement began in 2017; nothing has changed since that time. As for the wiring of her home, she must take that issue up with her builder. This has been conveyed to her time and time again. The HOA has no responsibility for something that her builder may or may not have done. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I have proof that Little and Young knew and was negotiating with the developer to see if Sr.Mr. Little could change the mistake at one time they did but after one of their clerks were rude to me yes I said what I said and that is why they put me on too their Lawyer!Scared I would find out the truth of their little scheme. I will be sending all emails and proof from the neighborhood where only certain ones are being charged and Hotwire told the builder,developer and the HOA my wiring was not there and even though they know this is how they treat everyone in this military community...2.7 rating for HOA if I had of known how much people dislike working with Little+Young I would of never had my house built here. I believed the builder until the first day of putting in my cable I told the builder developer and little and young it was not done up as they promised a smart house. If you contact Hotwire they will tell you they are the 3rd cable company in the last 10 years and the Internet is all wifi. They do not give out routers you have buy your owned mine cost me $200+ when I bought it from best-buy. littleandyoung will blame anybody but themselves. They have taking money from me illegally and paid me back because they knew my house is not what they represent. Fine no lien stop the threat and lies of taking my house. little and young need to tell myself and the cable company why do they not receive the infrastructure payments. BBB you seemed to show favortism to these people who take from military personnel. Pleased send all my BBB reports from over the years to me and I will show my people who is hotwire/neighbors what's up. Who pays for Infrastucture is another thing that was masked? Everyone lives no more 5-10 spaces between each house. Also I cancelled with Direct TV yesterday because I cannot afford it! Now If you cannot investigate the situation honestly then who runs the BBB. I will take this too my congressman! I will also take affirmative actions. How can I send my emails? Business Response The only thing that Mr. *** has ever stated that he was trying to assist with regarding the Hotwire agreement was when he diligently attempted to get them to release the HOA from the contract sooner than what the contract outlined. However, any wiring of any individual home has absolutely nothing to due with the HOA; that would be between the homeowner and the builder that they used for their home. Hotwire only installed the infrastructure for the neighborhood; they did nothing to individual homes nor has the HOA.

Business Response Contact Name and Title: Tammy *** VP of Operation Contact Phone: *** Contact Email: ***@littleandyoung.net Ms. has a 4-digit code that she should use to access the complex. She has ongoing violations to the Restrictive Covenants that date back several years. Little & Young began managing the HOA again Oct 2019 and since that time have mailed this owner has been mailed 10 letters regarding the continued noncompliance; 2 of which were mailed via certified mail. In addition, a hearing was conducted on Feb 20, 2020 (notice of hearing mailed to the owner via certified mail on Feb 6). A hearing decision notice was mailed to the owner on Feb 25 (via certified mail) informing her that she had 6 days from the date of the letter to correct the violations and submit proof of such to our office. If she failed to do so the HOA would have assess daily fines due to noncompliance until the issues are corrected. Such fine scan constitutes a lien on the property as well. Various employees have spoken with this owner on multiple occasions and have acknowledged the HOAs desire to work with her in any way possible to help rectify the issues, but she is never open to any options. Furthermore, in addition to the continued noncompliance, she has carried a delinquent balance on her HOA dues account now for the entire 8 months that our company has managed the HOA again. We have mailed 10 statements/letters to her regarding the delinquent balance as well with no action on her part to attempt to pay the balance. Again, various employees have spoken with her vie telephone in attempts to set up payment arrangements to get the account current, but no additional payments have been made toward the delinquent balance. Ms. has access to her property. She has the same obligations that all owners at The Vineyards of John Smith have. She purchased a townhome that is a part of an HOA and she accepted the requires of the governing documents when she purchased her home. Again, any HOA is willing to work owners that have unforeseen circumstances that happen, but the owners must meet the HOA in the middle as well. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Tammy is not telling all parts. Her wording is trying to avoid the full truth. To be clear, Tammy are you saying that my gate code was not deactivated? I have asked repeatedly for the laws/rules that a hoa can lock you out of the gate. Little and young staff or any board members have not provided me with that info. Tammy has side stepped the issue in her reply. Who gives them that authority? I still want the answer as Tammy has conveniently failed to address it. I was informed via text that I would not be getting any more temporary codes and verbally told I would not have gate code access by the Little and Young rep when I called the office. I was told I would not be getting a gate code because of the satellite dish. I have several correspondence thru calls, email and text and code removal was not relayed. Some of the notices were about lawn cutting and trash can removal. No one has stated anything about any type of payment plan as I didn't even know I had non compliance fines. The lady even starting out by lying saying that you could not have a satellite dish at all in the community. The only options I was given was remove the dish or no access to the gate, which they continued denying. I asked for a meeting with the board. I was informed to email ***@littleandyoung.net and she would see if the board would meet with me. I sent the email on 6/3/20. To date, no one has contacted me about meeting and Tammy has refused meditation. My circumstances are not unforeseen. Little and Young and board members are unjustly assessing fees to me because they dont have their records from 2009 or before. I had to seek help as I was left homeless for 2 nights even though I pay for a home and association fees. Yes I have the access NOW after being locked out the gate for 2 nights during a worldwide pandemic and hostile rioting, (plus calling the police for assistance and seeking a resolution with NC meditation). The mediator took my compliant and stated she would contact the office. A gate code was given to the mediator to give to me. It is not my personal gate code but a gate code to the home, as I understood from the mediator. Tammy agreed to speak with me with the mediator. Then Tammy stated the next day she didn't want to do the meditation meeting. How is that being willing to work with a homeowner after having a secret board members meeting and decision made? I made a formal complaint in March 2020 against a threatening board member (as I was told he was) to Little and Young and never received a formal conclusion. Little and Young has jeopardized my safety with hostile board members and denying entrance to seek shelter in my home. For several years I have been harassed to remove a satellite dish which the HOA had approved for the previous owners. Then Little and Young took the fees off and now there are harassing me again, trying to impose a lien. Tammy is not addressing how the previous owners had permission for the dish and they where not told to remove it. I have requested from the 1st notice by little and young that the hoa give me verification that the previous owners were asked to remove an unapproved dish. Little and Young cannot provide the document because it was approved. I have asked repeatedly how am I obligated for a dish that was previously approved. Tammy nor other staff will answer that. The permission should have been on file or the previous owner should have been liable. Yes several people have spoken to me over the years because I contact them when I get the letter thru regular mail to address any issues. I continuously ask the staff to give me an understanding of how they gave permission for a dish then try and make me responsible because they want to take their permission back. I never get answers and the last time I was told I just wouldn't get the gate code because the board members had made their decision. A hearing was conducted without my knowledge. The office stated certified letters were sent however I never signed for or received them. No notices about the hearing or decision was received by me as I surly would have attended. I was notified by the mediator of a $100/day charge dating back to February 2020. I was shocked. Since filing this compliant, no getting a reply to my request to meet with the board, and Tammy refusing to meet with the mediator, I received the first statement yesterday with a $8,961.30 balance. The fees are unjust.This is the 2nd time Little and Young has managed the property. Previously when little and young managed the property they removed the fees they put on me about this dish but didn't remove the late fee, which has been rolling over. I had repeatedly asked them to take it off just like you did the charges and they didn't. They originally applied the fees about the satellite dish several years ago, which roll over to the past managers, and now back to them. Now non compliance fines have been added. My direct questions are: Permission was granted for the previous owner to have the satellite because it was here when I moved in 2009 (as well as several others in plain sight throughout the neighborhood). Did Little and Young file for the previous homeowners to take it down or for them to pay to take it down and what was that outcome? Who gives Little and Young or board members permission to lock homeowners out of their homes/gates for entrance? Also note its a worldwide pandemic with local rioting over police brutality/racial inequality during and at this time. Please send me a copy of that permission in the mail also since I believe you have committed an illegal act. When did the certified mail come back unsigned making you aware that I didn't know about the hearing or decision? What is the policy on meditation with a homeowner to resolve conflicts and why isn't little and young and board members willing to meet with a neutral party? When it's decided that the dish location will be exempt and permission will continue, will Little and Young remove all charges and fees? How do I write to about changes the policy on restricting homeowners from gate access? What is the exact procedures when board members are being hostile to residents? Business Response First, we have an afterhours emergency line for any resident that lives in any HOA that we manage. If anyone has an emergency such as an entrance gate malfunction or issue they can call the afterhours line and they are given a temporary code to use to enter an entrance gate until they can contact the office to correct any issue or report that gate repairs are needed, etc. So, why Ms. claims that she was homeless for 2 nights is beyond me. Now regarding all the ongoing violations that are still in place at Ms. townhome, a hearing was conducted as indicated in my previous response. After the hearing, Ms. had 6 days to comply with the Restrictive Covenants for the HOA as outlined in the notice that was mailed to her via certified mail or she would be subject to fines of up to $100 per day. Therefore, she has a large balance on her account now. She has not reached out to me to even attempt to resolve the matter. As I also indicated in my previous response, I have several photos that clearly show the multiple violations at the property. In addition, we continue to receive complaints from other residents of the HOA that the ongoing violations are affecting the value of their homes. Regarding her allegation that I refused a meeting with a Mediator; here are the facts. Ms. had someone call our office claiming that she was a NC Court System Mediator. The woman requested a meeting. I did further research on the person that our office since there is no court case to be mediated. I found that the person was a Mediator at *** in Wilmington, NC. At that point, I spoke to our Attorney and was advised that due to privacy reasons I would need to speak to Ms. directly or a Licensed Attorney that represents Ms.. To date, I still have not spoken with Ms. personally about any of her concerns. She only continues to pursue this complaint with no legitimacy to it at all. I understand that Ms. states that one of the current violations was in place when she purchased the townhome more than 10 years ago (the satellite dish) but similar to a scenario when someone purchases a foreclosed home, you are purchasing it as is. Who would Ms. have remove the satellite dish that is in violation? The HOA? Why should the other 60 townhome owners have to pay the bills to remove a violation that she is responsible for as the owner of that property? What I can do for Ms. with regard to that satellite dish is this; if she grants me permission to enter her property, I *** have the sate dish removed (and any repairs made from the removal) and assess her HOA account for the cost associated with such (if the Board of Directors also permits this action). Once Ms. corrects all of the outstanding violations in addition to the satellite dish, the fines will cease to be added to her account and I will reach out to the HOA Board of Directors to see if they will permit any of the accumulated fines to be removed. She has access to the property via the gate system and if she has an issue with a code she has the ability to call our office during normal business hours, she can call our after hours emergency line outside of normal business hours, she can email us or even submit a request via the website for assistance; every homeowner has those same abilities. Consumer Response Again Tammy has left out several important details. I was directly told that I would not get any more temporary codes from after hours. Tammy has still not addressed and said anything as to who gives Little and Young or board members the right to stop homeowners from getting into the gate. The board and Little and Young, have yet to answer my request in writing for a meeting. I have been verbally assaulted by a board member. That board member should no longer be allowed to represent Little and Young. Little and Young offered no guidance with board members verbally attacking residents because of the position he holds. Little and Young cannot blame me for them losing the paperwork that granted permission for the satellite. My home needs to be placed by on the exemption list as before. I will not be paying for their mistake. I am apart of an association but Little and Young allowed another member to disrespect and verbally assault me without having any concern. I have anxiety every time I see him in the neighborhood. I have documentation that backs up what I'm saying and my requests. I am still awaiting direct answers to my questions; My direct questions are: Permission was granted for the previous owner to have the satellite because it was here when I moved in 2009 (as well as several others in plain sight throughout the neighborhood). Did Little and Young file for the previous homeowners to take it down or for them to pay to take it down and what was that outcome? Who gives Little and Young or board members permission to lock homeowners out of their homes/gates for entrance? Also note its a worldwide pandemic with local rioting over police brutality/racial inequality during and at this time. Please send me a copy of that permission in the mail also since I believe you have committed an illegal act. When did the certified mail come back unsigned making you aware that I didn't know about the hearing or decision? What is the policy on meditation with a homeowner to resolve conflicts and why isn't little and young and board members willing to meet with a neutral party? When it's decided that the dish location will be exempt and permission will continue, will Little and Young remove all charges and fees? How do I write to about changes the policy on restricting homeowners from gate access? What is the exact procedures when board members are being hostile to residents? Business Response I have not left out any information; I have disclosed all of the information that I have knowledge of and in my possession for Ms.. Anytime an employees issues the temporary gate code that is in place (the temporary code is changed periodically for the safety of residents) they inform the caller that they will need to follow up with our office during normal business hours as that code changes often. Ms. was issued a code that is for her sole use and it is not a temporary code. With regard to her claim that a Board Member has verbally attacked her, I have no report of such action. She would simply need to send an email to me of her complaint and I *** take action on the behalf of the HOA if a Board Member has acted in such a manner. If a Board Member has had a personal conflict with Ms. that has nothing to do with the HOA then she would need to contact the authorities for such an issue as that is a civil matter between herself and one of her neighbors. However, if I had received such a complaint I would take whatever action is required for such an HOA related matter. She has yet to officially send me any details about her issue; I have no identifying information about the person that she states has done this or any other details of the alleged incident. In addition, no Board Member represents *** & Young on any matter. If an owner needs to communicate with L&Y they need to reach out to us to do so. Furthermore, L&Y has not allowed anyone to disrespect and verbally assault anyone as we have no knowledge of any such actions but again it would most likely be a civil matter between the parties and would not be an HOA matter.I have not received any correspondence or requests from Ms. directly other than these false reports to the BBB. As I indicated in my previous response, Ms. had someone reach out to our office about her concerns but I personally informed that person that Ms. or an Attorney representing Ms. would need to be the person to reach out to the HOA. Ms. has not requested to meet with the HOA on any of the issues at hand and has yet to respond to any of the mailings that we have sent to her regarding all of the ongoing violations that still have not been corrected. The last few questions that Ms. has posed on her complaint can be directed to me via email at ***@littleandyoung.net. I *** get her any information that she might need.