Lemandale review: Online tech support

I was looking for a way to correct a software upgrade issue I had with my JCVKENWOOD car stereo. I went to Google and typed in my problem and their name "ask crew" popped up, so I went to their site and saw I could get my first call for $1.00. After that, I could cancel anytime. I registered and paid my dollar through PayPal. Everything went swimmingly. The tech and I figured out the issue and I got my stereo working. I immediately went to their site and canceled my membership. That was on Oct 8/22. Lo and behold, on October 15, they took a payment of $74.00 CDN from my account. I immediately sent their billing department an email with a request for a refund, then I went to my PayPal and stopped any further payments. I hope they are honorable, recognize their error and refund my money. I will wait a few days for their response and if it isn't favorable, I will go to PayPal and escalate the issue. Good luck to all who have been defrauded by these people.