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a verified customer
Verified customer

Absolutely furious with this company (this is my first review for anything online I couldn't go on and not let people know about this company). Placed an order Sunday afternoon on amazon (brand new Xbox one) decided to go for overnight shipping thinking that ups or FedEx would deliver like they always have. I get my tracking info saying that it should come Monday by 8pm from some company called lasership that's when everything went downhill. I start getting concerned as the promised delivery time is fast approaching and I see no sign of anyone gave the benefit of doubt and waited till 930. Started calling the main office in VA to get some insight on when it will arrive or even the status of it I waited for 45 minutes on hold with the continuous automated message saying "please hold your call is very important to us we are assisting other customers BULLS*HIT!! After that failed attempt I left numerous messages and requests for someone to get back to me... Nothing... So I called this location some guy picks up that barley speaks any English and tells me that my package was not taken on the truck due to there being not enough room. OK great so tomorrow definitely right? Nope! Tracked my package as soon as I woke up and it said it was delivered to my front door on Monday at 324pm.. Clearly it wasn't so I Called this location again to see what going on with my package ended up finding out that the guy I spoke to the night before completely lied to me and everytime I called I either waited for a minimum of 15mins or got hung up on and when I got the opportunity to speak to someone I got a very unpleasant rude experience with 3 of their representatives from this location that couldn't care less about my problem. Then I dealt with the corporate office specifically someone by the name of William who is the customer service supervisor he assured me that he was doing everything in his power to expedite the process as effectively as possible. He promised that I would receive my order anywhere from 5pm - 9pm. And that he would update me if anything changed nothing is here still and I'm out $550! Word of advice DO YOUR RESEARCH BEFORE YOU LET SOME COMPANY HANDLE YOUR VALUABLE GOODS AND WASTE MONEY ON OVERNIGHT SHIPPING FROM AMAZON!!! AND FYI I LIVE IN A HOUSE IN THE SUBURBS WHERE YOU CAN CLEARLY TELL THE NUMBERS


  • De
    Denise Easter Mar 17, 2016
    This comment was posted by
    a verified customer
    Verified customer

    never receive package upon several attempts I stated that it was a business .to please deliver before 5 but that never happen then they said it was delivered on 3/16/2016 but the office was closed

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