Kubota Corporationkubota zero turn lawn mower

J Apr 26, 2019
This review was posted by
a verified customer
Verified customer

Purchased this lawnmower approximately 2 years ago from Beshears in Oxford, AL. Has barely over 100 hours on it. Followed maintenance per kubota guidelines. Has been in shop 3 times for repairs. Miraculously...every repair has NOT been covered by warranty. Also..repairs were not discussed until complete and we've had to pay out of pocket. Warranty is not worth the paper it's printed on. Lawnmower was skipping and resulted in most recent "repair". The lawnmower cranked just fine. We even drove it onto trailer to haul it to dealership. They said battery was dead. I'm sure it was after they drained it because they can't find the true issue. We have spent several hundred dollars on repairs. Called customer service to file complaint. Customer service rep was rude and non helpful. She kept repeating the same things over and over and did not ever answer the question. It was a heated conversation...as she had NO CLUE how to answer questions or get assistance beyond the dealership...which is useless. I could've went 0.1 miles down the road and purchased a John Deere. Hindsight is 20/20. I live in a rural farming town and will be sure to advocate to my community to stay away from Beshears and Kubota!! Dealership was also rude. Came out and flicked the battery without saying a word and then walked off. That proves nothing beyond the fact that you're "mechanics/dealership" is poor in customer service and clearly the term "certified kubota" is a loose term. Will NEVER PURCHASE KUBOTA AGAIN AND WILL NEVER USE BESHEARS IN OXFORD, AL as a dealership. I have yet to have a representative even attempt to contact me directly to discuss the issues. ZERO STARS! POOR SERVICE...POOR QUALITY...

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