Joybird review: The absolute worst customer service I have ever experienced (and am still experiencing)

I ordered almost $10,000 worth of furniture from Joybird on May 30th. After waiting a month and a half month to receive our (expensive) furniture, the wrong furniture was delivered. We reported the error and received no information on when the error would be correct for weeks. In addition, there was no proactive communication from the company. There was no urgency and clearly no care from company about the impact that their error had caused for their customer. I had to keep reaching out and asking for updates to get any information. Then when we finally got the corrected furniture, it was missing part of the delivery (not all sofa pillows were included). So it is now August 24th and I still do not have my full order (and again, no proactive communication from the company). If my company ever treated my clients like this, I would not only be mortified, but I would also not expect to have any clients left. I would never recommend this company to anyone.