Jonah Seeni review: service at klia level 4 office staff

My son, Jonah Seeni and 3 of his friends were boarding Qatar Airways on 29 August 2011 from KLIA-DOHA-MOSCOW at 3.35 am. They are all Medical Students in Moscow. At the last minute the flight was cancelled because of technical problems. I thank God that the problem was identified before boarding. Then we went to Level 4 of Qatar Office to find out details. We were assured that they will be flying the next day (30 August) night in Singapore Airline at 9.45 pm and a print out was given. They were given 5 star Hotel at Merriot and all the food were taken care. I take up my hat for your 5 star airways for the quality maintenance. We made more than 20 calls and the service at Level 4 office was not even 1 star. We were not given correct information. To take the phone also it gives no star service. Then we came to know that around 50 passengers were sent by Singapore airlines and my son and the other 4 of his friends were held back and for your information we were the first to go to the office and got assurance for the Singapore flight because the have to be in the university on the 1st of September 2011. We went straight to the office at around 9.00 pm and meet two offices (1 malay man and 1 malay lady). The way they treated us was humiliating and I personally feel they are spoiling the image of Qatar Airways 5 Star standard. I asked why were this 4 not sent in Singapore airline there was no proper answer. I personally think there could have under table arrangement to sent the 50 because we were the first to go to the office and they told us first come first served but when we said we came first they did not give proper answer and the way the two answered sound that we are stupid. If such personnel are in Qatar, I think you have to downgrade your star airlines to 3 star. Then they gave us written form note to fly Emmi rites the next morning 2.00 am in business class after much discussion. When we went to check in only 3 name we there and latter all the name were not there. We had a terrible time run up and down because the office was closed. The information counter in KLIA helped us and at last the Emmi rites Manager helped us and our children safely reached Moscow. Hope action will be taken. Please reply at [protected]@yahoo.com.sg Thank you. John Seeni (Father of one of the passengers)