Jon Wayne Service Company review: Service call

My wife and I purchased a brand-new A/C system from Jon Wayne in 2021 for over $10,000. We trusted that we were investing in quality and professionalism. Unfortunately, our experience since then has been very disappointing.

About 2½ years after installation, the system stopped working properly due to a clogged drainage pipe. We were charged what I consider an outrageous service call fee and labor, and instead of focusing solely on resolving the issue, the technician attempted to sell us a yearly membership package.

Roughly two years later, the same drainage issue happened again. This time, I handled the clog myself.

On 02/27/2026, we called Jon Wayne out again because the system was not cooling properly. The technician arrived on time and diagnosed a failed TXV (thermal expansion valve). However, we were quoted nearly $2,000 to repair it — an extremely high price in my opinion. Once again, we were pressured to purchase a $300-per-year membership package.

Thankfully, we decided to get a second opinion. I am very glad we did.

A licensed A/C professional from another company informed us that the system installed by Jon Wayne was mismatched the outside unit was a “3000” unit and the inside unit was a “4000” unit. According to this technician, that combination is not compatible and should not have been installed that way. I’m not an HVAC expert, but when a licensed professional says that is a major problem, that raises serious concerns.

We ultimately went with the second company and paid significantly less for the repair.

If this happened to us after spending over $10,000, it makes me wonder how many other customers may be overcharged or unknowingly dealing with improperly matched systems.

My advice to anyone dealing with Jon Wayne: Always get a second opinion before agreeing to expensive repairs or memberships.

Very disappointed.