JES Foundation Repair review: Encapsulation issues

Couple yrs back they came out did an inspection, I signed contract nearly $, work was done. The work done was Encapsulation w/ french drain, 3 sump pumps and a dehumidifier. Was told I had a 5 yr warranty. Was told that someone would come out ea. yr to inspect the instillation making sure everything was working well. 1st year no one called or came by to do the 1st year inspection. When they same by this past Feb 2025 everything was still OK, however; shortly after that visit, the tri-state area had a massive storm move through and caused water leakage in my basement that the encapsulation didn't stop. I informed the inspector & he came back few days later. Said it was covered, would be fixed. I've been calling and emailing them several times since Feb 2025 to find out when will the come back to fix the angle of the french drain so the water don't get passed the encapsulation once again. Since Feb we've had several sever storms move through our area and my basement has flooded ea. time. They've only contacted me once this past month stating someone would get back to me. Not heard from anyone since I talked to them on the phone within the last month. I think that I am brushed off due to either they don't care! or they might be upset with me that I can't afford to take on other suggested work they wanted me to pay for.