I ordered a trailer hitch and returned it for a refund because it was damaged. I was getting the money back for this hitch included shipping charges ($145.99). Two weeks later I received another one I had not ordered and they charged me more ($149.98) then the first time from my CC without any permission. I was then returning the hitch unopened and was only getting $116.80 back. I was then contacting the live support. I could not believe what a incompetent person I had on the other site. I will never do business with them again, because there are lot more outside which have better prices and to care more about their costumer:
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Support: Thank you for contacting JC Whitney's Customer Service.
Support: How may I help you?
Me: Hello, I was returning a trailer hitch for the Order Number [protected] for a refund and did only get $116.80. I still miss $33.18
Support: One moment please.
Support: The cost of the item was 116.80.
Me: OK. Then I still miss the $33.18 shipping.
Support: I will be right with you.
Support: Did you return the Hitch Ball and the Connector?
Me: no. You were sending me the second hitch without any order from me
Me: I retunred it unopened
Support: Both Hitches have been refunded. The amount left on the the account is for the Hitch Ball, the Connector and the shipping charge.
Me: I do not know what you sent me the second time, what was in there, because I did not open it. You charged from my CC on 01/13/2009 $149.98 but only refund $116.80
Me: So the $33.18 must be the shipping charges.
Me: with the hitch ball and connetor it would be more then $149.98
Support: So you still have the Hitch Ball and Connector? If so, I will refund the shipping charge however it would be 26.98.
Me: You charged $149.98 without any permission and now you only refund less?
Me: Yes I still have the Hitch Ball and Connector because IT WAS ON MY FIRST ORDER!
Me: It seems you do not know what the Hitch Ball and Connector costs. It is more then $8
Support: The Hitch Ball is 8.00 and the Connector is 38.25. The shipping charge is 26.98 for a total of 73.23. That is the balance due. I will refund the 26.98 shipping charge.
Me: No no no, you charged $149.98 without any permission from my CC and without any order. I want my whole money back. If you could count, 116.80 + 26.98 + 38.25 is not 149.98. Please let me talk to your supervisor.
Support: Thank you for waiting. I'll be with you in just a moment.
Support: I'm sorry for the delay. I'll be right with you.
Support: If I refund all of the shipping charges on this order you will only be left with paying for the Hitch Ball and the Connector.
Support: I will apply the refund at this time for all but the two items.
Me: HELLOOOOOOO, didnt you get it??? The Hitch Ball and the Connector was on my first order which was coming with the first hitch I ORDERED. The second hitch came without Hitch Ball and the Connector and without any order from me!!!
Me: Please just refund the $33.18 and everything is fine exept I will not do business with you further. If I would do this in my business I would not have any costumer any more.
Support: I understand that. I will refund all money except for the charges for those two items.
Me: what money do we talk about
Support: All charges except for 46.25
Me: What? I just want the $33.18. nothing more
Support: Okay, I will refund the amount to your account today.
Me: THANK YOU SO MUCH.
Support: Is there anything else I can help you with?
Me: no, really not. thank you
I ordered a motorcycle tire online from JC Whitney. It was supposed to ship in 7-10 business days. It has now been well over 3 weeks, and in the north country up here, I am fast running out of riding days. Nothing on my E-mail explaining the delay. Should ordered from Dennis Kirk. To add insult to injury, within 3 days I received a catalog in the mail. Seems they were far more concerned with getting me to buy something else than delivering the product I already paid for. So why, why why would I ever, ever ever, order from these losers again?
Of all the online auto parts retailers I've used, this site offers the worst service. Aside from the prices being higher, the website often broke down while I located the parts I needed. The sales rep was no good either - I couldn't understand a word she was saying. Plus, the parts I ordered were delivered a month late. I'm definitely never shopping here again!
I never got my rotors with this on line shop.. Why should I shop with them again in the first place, when in fact that it has been two months since my FIRST AND LAST purchase with them was a total snub.. Those thieves didn't even bother to give back my money... I payed them good hard earned cash, and this is what I get?? No no no... They didn't get the better or Kerpal... I am planning to sue them because of what they did... Plus their customer service is just out of place, telling me that I didn't order or anything... HEY FOOLS, IF YOU'RE READING THIS WELL GUESS WHAT, I ORDERED MY ROTORS... WHERE IS IT...
I ordered an O. E. M. fuel pump assembly for a 2003 Suburban. I had to talk to a real person to place the order. The part arrived one day earlier than promised, I am impressed. Dropped the tank, removed old pump to discover the pump sent has the wrong electrical connections, not even close. Call them, lots of apologies will send replacement out ASAP. A little suspicious, looked up replacement part on their site, not even close. Call them to be advised I was correct, they really do have the correct part but it will cost more, and will take 4 - 7 days to ship.