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JC Penney  -  Hair salon

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2:35 am
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11am appointment today (3/25/22), the person who was scheduled to do my perm, was there, per another employee. At 11:15 I was finally taken back, told Mimi I wanted a curly perm, she said fine. She used larger rollers than I'd had before, she said they were the correct size for curls. After the perm lotion and then the Naturalizer were put on, she combed out my hair, it was as straight as it was when I went in, I told her so. She replied that it's just because she was combing it, did I want it styled? Yes, did not want to leave with wet hair. After she used a "ton" of mousse, curlers and an hour under the hair dryer, she combed it out with a large toothed comb. She said there you are! I am not happy, I did tip her because they work for the tips, but if the curls fall out and I am left with straight hair again, I want a new perm! After getting the bill, which I paid, I see that I was charged for a "long hair (my hair doesn't even reach my shoulders) Basic Wave! I did NOT ask for a wave, I asked for a curly perm. This was at the salon at North East Mall, Hurst, TX

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1276 complaints
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JC Penney contacts

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6501 Legacy Dr., Connecticut United States
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