It's The Wow
reviews and complaints

I've had the pleasure of traveling with them in the past, and I must say, it's been smooth sailing all the way! ✈️ From start to finish, everything promised in the contract was delivered without a hitch. 📝 Their offer to stay at 5-star resorts for a fraction of the usual cost is simply unbeatable. 🌟

Yes, they do ask for 90 minutes of your time on the second day to tour the resorts, but there's absolutely no obligation to become a member. It's just a chance for you to explore the property and see if it's the right fit for you. 🏨

Overall, my experience with them has been outstanding. Their service is top-notch, and the whole experience has been nothing short of excellent. 🎉 If you're looking for a fantastic vacation deal with no strings attached, I highly recommend giving them a try! 🌴

They sold me 2 dream week vacations and 2 all inclusive vacations for $999 plus $199 to rescue it because of the pandemic. When I opened my certificate for the first dream week 7 days vacation, it said expired August 7 2022 but they ensure me it was expiring on 2023. Of course I did not believe it but I couldn't find any decent resort and at the end I ended up not using them. Now they say I didn't purchased the all inclusive package and Costa Rica was not part of it, although it says in the contract I signed. They told me all inclusive it's extra charge (no mention in the contract). But it is mention "NO MONEY BACK". This people should go to jail for scamming honest people but the base is in Mexico and I can't do anything about it

Hello,

My family purchased two trips to Mexico destinations back in early 2017, along with a 3 night Vegas trip. Both trips were meant to be 6 day 5 night trips for 4 people (two adults and two children). I went to book back in 2018 at Villa del Palmar's Loreto destination and we were all set to go with reservations, flights and confirmation numbers, but sadly my father fell ill and passed of leukemia months later. I went to reschedule for April 2020 and we all know what happened there - no travel anywhere.

So, here we are...I paid nearly 1k and have not traveled anywhere. When I reached out about our Vegas trip, they said they would no longer honor it as there was no reservation in place previously. With Mexico, they said they would honor as reservations had been in place previously.

I would like to get our vacation set up ASAP. I don't want to have to go to King5 New's Get Jesse to sort out the situation, but I will. I see all the others complaints on this board and its clearly unethical stuff happening.

Please help me sort out asap.

I appreciate your prompt attention -
Claire D

I was skeptical with all the comments. Didnt have a chance to place a comment on the complaint board. The only reason I purchased was because a friend reffered mme for the vacation package. We spent thanksgiving at the sandos caracol in mexico. Kids had a great time. Now I understand how these promotions work, just a little tip. I contacted the resorts directly and asked for the vacation club and asked if they knew who its the wow was andthey were able to confirm that information.

I purchased a 3 trip vacation package in 2017. I used one of the trips in Aug 2018, and had a great experience. However, I am now trying to book trip 2 of 3 and none of the numbers provided are working phone numbers. I've attempted to email them to their customer service email, and also by responding to a previous email sent to me regaurding my past trip, but I have not recieved any response. Could someone help me and tell me if the company went out of business, changed their number, or what, and how I can get a refund for the other 2 trips. I paid almost $1000.