The complaint has been investigated and
resolved to the customer's satisfactionResolved Ironwood Communications — Lack of service! Brazen lies!
resolved to the customer's satisfaction
In posting this review I hope to be of help to others who are likely to suffer similar problems regarding Ironwood Communications and DirecTV. Do not believe them! They are incompetent! They have no regard for your time! Brazen lies!
First appointment: November 16th 2006 Ironwood's installer arrives at around 3:00pm There is slight rainfall and since the installation involves ( high work ) use of a ladder, the installer says that he is not comfortable working on a ladder while it is raining.I understand his reasoning as the satellite dish is just below the peak of our roof, two stories high.
He said that my wife and I should call to reschedule the appointment which we did.
Second appointment: November 21st 2006 As always is the case with this type of business you are given a window of time as to when you might expect the installer.This appointment was 8:00am-12:00pm and Ironwood's installer arrived around 10:30am.The installer informed us that he did not have the correct cable box with him so my wife and I should call his office to set yet another appointment with IRON-HEAD, I mean Ironwood. By the way my wife had phoned the Ironwood office in Pittsburgh Pa. the day before to verify two things. First was the type of receiver that was to be installed and second was that
a tall ladder was needed to complete the installation due to the height of the roof.
Third attempt, today... we had an apt scheduled between 8:00am -noon. The installer showed up around 9:30 and started to assess the situation. He looked around and then made a phone call back to his office. He told us, he would need a 40 ft ladder and that he did not have one. He also had the wrong information on the work order - again! He said we would have to reschedule.
By this point we had had enough. We called DirecTV and told them what had happened. They tried to help and said they would work to get an Ironwood installer back out there today. At the same time Ironwood called directly and told us the first apt they had available was on Dec 8th. We explained that we waited long enough and that we preferred an apt later today or tomorrow at the latest. We went back and forth numerous times. We asked to speak to a supervisor but were told she was not available.
DirecTV attempted to help resolve the problem but in the end all they really did was continue to put us in touch with the Ironwood call center to resolve the problem. Round and round we went with dates all of which required us waiting days. We were told people would get back to us, but we waited and waited, in the end we had to call them.
We have spent over 14 hours trying to get DIrecTV installed and all for nothing. DirecTV and Ironwood both have failed us and as consumers we will do all we can to discourage others from buying their services. Missing work, spending our time needlessly chasing customer DIS-SERVICE people to try and rectify this mess.
AND WE ARE HELD HOSTAGE BECAUSE OUR CHOICES ARE SO FEW. When will companies realize that WE ARE THE CUSTOMERS.