The complaint has been investigated and
resolved to the customer's satisfactionResolved Irene Lorenzon — Ran away with my deposit
resolved to the customer's satisfaction
On February 23, 2008, I hired the services of Irene and Gary Lorenzon of Gary Lorenzon Contractor Incorporated. After checking their records with the local BBB and the PA department of State, I moved forward in all confidence. What a mistake of judgment on my part it would turn out to be. I was asked for a $32, 000 deposit to get the work started. Although the amount sounded awfully high, the overall estimate was for over $100, 000. It did not seem to be out of place with what other contractors had required. However, when time came to get the work started according to contract and specifications, I realized my dealings with Irene Lorenzon would more likely make me lose sleep.
The work was sloppy, always late and their lack of adequate customer service or even basic care for me was outrageous. They used cheap equipment and cheap labor. Two of their employees turned out to be illegal. And the building material was clearly of bad quality.
I proceeded with canceling the job and requesting a refund for the unused portion of the deposit. The work had barely started and according to contact and PA laws, I was in within my rights. After numerous letters and threats to pursue this matter legally, Mrs Lorenzon (I never dealt with Mr. Lorenzon who seemed to be very scared of his own wife) promised a quick and fair refund of the deposit. Today is October 21 and I am still waiting for an estimated refund of $23, 456. All calls remain unanswered and the tens of certified letters never got picked up. I have driven by their official address a few times and was not successful at getting anyone to open the door.
I have decided to take this matter to court and will be filling paperwork within days. I wanted to make sure the whole World knew about her unfair and deceptive practices to prevent the pain and suffering to someone else.
Upper Moreland Twp.
The picture is what my study looks like since February