InterFlora UK
reviews and complaints

As someone who appreciates the sentiment behind sending flowers, I have had mixed experiences with InterFlora UK. While the concept of supporting local florists and the promise of 7-day freshness is appealing, the execution has been inconsistent. On one hand, the variety of flowers and the ease of online ordering are commendable. However, there have been instances where the delivered bouquets did not match the expectations set by the website. This discrepancy between the advertised and received products has led to disappointment. Customer service responses have varied, with some feeling let down by the lack of accountability and resolution. It seems that while InterFlora UK aims to create meaningful connections through flowers, there is room for improvement in ensuring consistency and customer satisfaction.

I recently had an experience with InterFlora UK when I decided to order some flowers for a colleague who had just welcomed a new baby into their family. I was quite excited about surprising them with a beautiful bouquet, but unfortunately, things didn't go as smoothly as I had hoped.

After placing my order, I received a notification stating that the recipient wasn't available at home and that a card had been left instead. This immediately raised some concerns for me, so I decided to reach out to both my colleague and InterFlora to investigate further. To my dismay, it turned out that the address provided was incorrect, making it impossible for the delivery person to find the right person to hand the flowers to. It took a whole five days for this issue to come to light, and it was only because I took the initiative to contact them. If I hadn't reached out, I can only imagine that the flowers would have never been delivered at all.

To add insult to injury, I had paid a hefty sum of 50 pounds for what was supposed to be a lovely bouquet. However, when the flowers finally did arrive, I was shocked to find that only five measly flowers were included. This was far from what I had expected and certainly not worth the price I had paid. Needless to say, I was extremely disappointed and left with a sour taste in my mouth.

Given the series of mishaps and the overall lackluster experience, I can confidently say that I will not be using InterFlora's services again in the future. It's a shame because I had high hopes for them, but unfortunately, they failed to meet even the most basic expectations. I would strongly advise others to think twice before entrusting their flower deliveries to this company.

So, I wanted to surprise my friend with a fancy bouquet called 'Blue Eden' from InterFlora UK. It cost me ?32, which ain't cheap, you know. But guess what? The bouquet didn't have any blue flowers in it! Can you believe that? I mean, come on!

Instead of the promised blue, I got a bunch of green stuff with these bright yellow chrysanths. Like, seriously? That's not what I paid for! Obviously, I wasn't happy about it, so I complained to InterFlora. They said they would send me another bouquet to make up for their mistake. Great, right? Well, not really.

The replacement bouquet they sent was a joke. It had only 7 flowers, and guess what? They were exactly the same as the ones in the original bouquet! What a disappointment! And to make matters worse, they delivered it to the wrong house at the other end of the road. Can you believe the nerve?

I gotta say, InterFlora's service was incredibly poor. I mean, seriously, how hard is it to get a simple order right? All I wanted was a nice bouquet for my friend, and they couldn't even do that properly. It's just not acceptable.

You know what would have made things better? If they had just offered me a 50% refund, that would have been fair. But no, instead they decided to throw some fancy terms and conditions at me, like I'm supposed to be impressed or something. Well, let me tell you, I wasn't impressed at all!

Honestly, I should have just sent my friend ?32 in cash. At least then I know she would have gotten something she actually wanted. Lesson learned, folks. Don't waste your money on InterFlora UK. They may promise you the world, but all you'll get is disappointment.

I'm extremely disappointed with my recent experience with InterFlora UK. I placed an order for a beautiful bouquet and a vase to be sent as a birthday gift. However, what I received was far from what I had ordered. The difference between what I expected and what was actually delivered was staggering. I could have easily purchased those flowers for a maximum of £10, yet I ended up spending £50. It's truly disheartening.

I was informed that the items may not look exactly like the photographs, but then I wonder, what am I actually paying for? What is the purpose of charging such a high price if the quality and appearance are not guaranteed? I don't mind if the colors or arrangement differ slightly, but these were completely different flowers altogether. They were clearly of very low quality and appeared cheap.

This experience has left me feeling incredibly let down. I will never place an order with InterFlora UK again, and I have already made sure to inform my friends about my negative experience. I will continue to spread the word, as I believe it's important for others to be aware of the disappointing service provided by this company.

I ordered a plant earlier this week, right, to be delivered tomorrow as a gift for someone. But guess what? Just got a voicemail today, like, at 5:50pm! They're saying they can't fulfill my order now, but they're sending flowers instead. Like, seriously? That's not cool, man. I specifically chose a plant for a reason, you know? They couldn't even send a substitute plant, so they had to cancel the whole order. And now it's too late to order from another company to get the gift on time. This service is just terrible, I tell ya!

Hey, Interflora, listen up! Don't be advertising items if you can't actually fulfill the order. And by the way, how long is it gonna take for my refund to reach me? I'm just curious, you know?

And to all you potential customers out there, I'd suggest looking elsewhere. There's gotta be cheaper and, like, more reliable companies out there, right? I mean, I was willing to pay extra for quality, but it turns out the quality of service I got was absolutely rubbish.

I gotta say, I'm pretty disappointed with the service I got from Interflora UK. I mean, seriously, they didn't even bother to mention anything about the availability of flowers on their website. And let me tell you, that cost me both time and money.

I've had this same problem not once, not twice, but four freakin' times in just two weeks! I'm trying to send some flowers, right? And on their website, it clearly shows that they're available. But guess what? They're not! What a letdown.

And to make matters worse, they claimed they tried to call me. Yeah, right. I never got a single call from them. Talk about false promises, huh?

Oh, and let's not forget about their gift card or voucher. I couldn't even use it! What's the point of having a gift card if you can't even use the darn thing? It's like they don't want my money or something.

So, I decided to reach out to their so-called "team adviser" through their live chat. But guess what? They were about as helpful as a chocolate teapot. I told them I needed help, but they couldn't give me any advice. What a waste of time.

I can tell you one thing for sure, I ain't gonna bother with Interflora ever again. And you know what? I had to share this experience with y'all so you don't waste your precious time on their website. Trust me, it's not worth it.

InterFlora UK - Not Worth the Hassle

I'm fuming, mate.

So, I decided to surprise the missus with some bloomin' flowers from InterFlora. I made the order, all seemed fine and dandy. But then, out of the blue, I get a voicemail blabbering on about how they can't deliver on the chosen day. What a bummer! They tell me the next available slot is a whopping 4 days later. Are you kidding me?

Naturally, I shoot them an email, just like they told me to, to cancel the order. I get a reply saying the same thing. Great, I think, the order is canceled. But oh no, the next day, I get another voicemail repeating the same old story. Fed up, I give them a ring to make sure they get the message loud and clear. The lady on the other end assures me that the order is canceled. Phew, finally!

But guess what? This morning, a whole week after I first made the booking, and 5 days after I sent that cancellation email, I check my account and what do I see? They've gone and taken my hard-earned cash. Unbelievable!

Honestly, this whole experience has been a right mess. InterFlora, you call yourselves flower experts? More like flower disasters, if you ask me. This shoddy and unprofessional service is just not on.

If you're even considering using this company, mate, do yourself a favor and take a peek at their page. Look at all those 1-star reviews and angry customers. It's not just on their own site, but all over the place. Can so many people be wrong? I highly doubt it.

Save yourself the headache, mate. Steer clear of InterFlora.

I ordered a next day courier delivery from Interflora, but I didn't get any notification about the delivery. So, I had to contact them myself because they didn't bother to let me know there was a problem. When I reached out to them, they told me that the courier said he 'couldn't access the property'. They also mentioned that couriers usually don't call the sender or recipient if there's an issue. I asked them why they even ask for phone numbers if they don't use them, but they didn't bother to respond. It was quite frustrating.

They offered to send another bouquet through a local florist, but it wouldn't be the flowers I originally selected. They said it would take three days because it was the Bank Holiday weekend. I decided to decline their offer because the gift was time-sensitive. Can you believe it? The courier actually delivered the three-day-old flowers on Tuesday afternoon! They looked wilted and sad. The courier even told the recipient that he couldn't find the house, so the whole story about not being able to access the property was a complete lie. To make matters worse, there was no message card included either. It was truly shocking service.

I demanded a refund and nothing else as compensation, but they didn't offer anything more. They finally agreed to give me a £15 evoucher for their website when I asked for compensation. However, I refuse to give them my business again, and I highly doubt you can get anything decent for £15. So, I politely declined their offer. I will never use Interflora again.

I recently used Interflora online to buy a bouquet for my friend's birthday, and I must say, I was pretty impressed. So, when I needed to purchase flowers for a funeral shortly after, I didn't hesitate to order from Interflora again, this time for collection. However, when my husband brought home the bouquet, I was absolutely shocked.

I mean, seriously, it was just terrible! The flowers, or should I say, the few flowers that were there, were all wilted and on the verge of dying. It was a sad sight, to say the least. Without wasting any time, we contacted the local florist and they quickly arranged for the bouquet to be collected, promising a replacement with free delivery.

Well, let me tell you, the replacement bouquet was just as atrocious! Can you believe it? For £30, all we got were three sad roses that were barely hanging on, and three unopened buds of some kind, along with a bit of greenery. It was a complete disappointment.

On our way to the cemetery, we decided to make a quick stop at a well-known supermarket and bought two bouquets for less money. And you know what? They looked absolutely lovely! We ended up throwing the Interflora bouquets in the bin because they weren't even worth keeping around the house.

Honestly, I can't even imagine how embarrassed I would have been if those flowers had been delivered directly to the recipient. It's just unacceptable. Sadly, this experience has made me realize that Interflora is just too unreliable. If this is the kind of service you get when collecting your own flowers, and even the replacement is still unacceptable, then something is seriously wrong.

To make matters worse, when I contacted Interflora through their website to complain about the poor quality, I received a couple of emails going back and forth about dates and such. But guess what? I didn't even get a decent apology or an explanation for their sub-standard service. That's just not acceptable, especially when you have no faith in a company to deliver goods of a certain standard.

Let me tell you, I will never use Interflora again. They have lost my trust and I won't be recommending them to anyone.

Having used Interflora online to purchase a bouquet for a friends birthday we were very impressed and so shortly afterward on wanting to buy flowers for a funeral we again ordered via interflora for collection. When my husband brought home the bouquet I was stunned.
It was atrocious! Flowers, the few there were, were quoted and dying!
We immediately contacted the local florist who speedily arranged collection and promised replacement free delivery.
This was in fact carried out but the bouquet was still atrocious!
For ?30 we had 3 'just surviving' roses and 3 unopened buds of kind with some greenery!
In our way to the cemetery we stopped and got 2 bouquets from a well known supermarket for less money and they looked absolutely lovely.
We threw the others in the bin as they were not even worth having around the house.
I can only say how humiliated I would be if flowers like this had been arranged for delivery ditect to our recipient!
Unfortunately I now know interflora are too unreliable.
If this is the service you get on collecting your own flowers and then the replacement is still unacceptable something is amiss.
Unfortunately on contacting Interflora website and complaining about the standard I received there were a couple of emails going back and forth about dates etc but unfortunately not even a decent apology or explanation for sub-standard service.
NOT acceptable when you have no faith in a company to deliver goods of standard.
NEVER AGAIN

Wed 6th Sept - online order placed to a town in France.Accepted and confirmed.

Thurs 7th Sept - email “French town not covered by Interflora.co.uk.Order cancelled.”

I contacted Interflora France directly. YES we do deliver and await your order.

Via Facebook Messages - request order re-instated. After waiting 20 mins between each reply. Order refused. NO. So unhelpful.

I re-contacted France. Order accepted.

Friday 8th Sept - day of delivery: email repeating “French town not covered by Interflora.co.uk.

BUT my beautiful flowers had already been delivered. On time.

I lodged complained with Interflora.co.uk. And was informed by a Senior Complaint Officer - “but we have no member in that French town. That is the reason why this town is listed as non-deliverable on the Cloud IDD. We are unable to assist you further.” End of conversation.

Interflora.co.uk was very negative, unhelpful, disorganised. Could not be bothered to take time and help me.

So, I ordered some flowers from InterFlora UK and let me tell you, I was pretty disappointed. The flowers I received were nothing like the photo on their website. I mean, I get it, they were in bud and all, but seriously, they were not what I expected at all.

Ordered some flowers for my son's girlfriend, who just had a new baby boy. Gotta say, I was pretty disappointed with what I got. I mean, come on, I ordered flowers on the right and ended up with flowers on the left. And to top it off, they charged me a whopping ?49.00 for it. Seriously, InterFlora, you need to get your act together.

So, me and my old lady decided to splurge on a fancy bouquet for our daughter's big 4-0. We thought it would be a nice surprise, you know? But man, were we disappointed. Them flowers started drooping and wilting just two days after we sent 'em. Can you believe that?

Well, I ain't one to keep quiet when I'm unhappy, so I reached out to them folks at Interflora on the 28th. That's when my daughter spilled the beans about the sad state of them flowers. I told 'em straight up that we ain't satisfied and expected some sort of resolution.

But guess what? Them customer service folks had the nerve to tell me I was too late to complain! Can you believe the audacity? They basically said tough luck and left us hanging. Ain't that just downright appalling?

Let me tell ya, folks, steer clear of this company. They don't care about their customers one bit. Spend your hard-earned cash elsewhere, where they actually value your business. Trust me, you'll thank me later.

I got some flowers from Mary's Halifax about 2 days back. I ain't got a clue 'bout how much they cost 'cause they were a Christmas pressie. There were only seven flowers, and the rest was all green stuff and 2 woody thingies - one was gold and the other looked like a teasel. Then I got some flowers from M and S the next day, and let me tell ya, they were way better. I didn't bother sendin' a pic to the person who sent 'em 'cause they looked so stingy as a gift.

I've been using InterFlora UK for a solid 10 years, man. Like, several times a year, you know? But I gotta say, after my recent experience, I'm waving goodbye to them for good. So, I ordered some Mother's Day flowers, right? And guess what? The flowers that showed up weren't even from the florist they claimed! And let me tell you, those flowers were far from fresh, my friend. And to top it all off, they had the audacity to give me 25% fewer flowers than what I used to get for the same price! Can you believe it?

Naturally, I decided to complain about this whole mess. But you know what I got in return? Just some generic, copy-paste reply. No personal touch, no effort to make things right. It's like they don't even care about their customers, man. And let me tell you, that's a deal-breaker for me. They've lost me forever, no doubt about it.

So, here's my advice to you, my fellow flower enthusiasts. Skip InterFlora UK and go find yourself a good ol' local florist. You know, someone you can actually talk to on the phone and build a real connection with. Trust me, it's worth it. Don't make the same mistake I did, my friend.

So, I placed an order with InterFlora UK and boy, was I in for a disappointment! I mean, seriously, just seconds after I hit that order button, I found out that the person I was sending the gift to would be at a different address on their birthday. No biggie, right? I thought I could just give them a quick call and sort it out. But oh no, they weren't having any of it!

I reached out to them right away, asking if they could change the delivery address. And you know what they said? They flat out refused! Can you believe it? I mean, come on, it's not like I was asking for the moon or anything. Just a simple change of address. But no, they wouldn't budge.

So, I thought, fine, if they won't help me out, I'll just cancel the order altogether. Seems like a reasonable solution, right? Well, guess what? They didn't even bother to respond until a whole working day later. And what did they say? They said it was impossible to cancel the order now. Seriously? I mean, talk about terrible customer service!

I can't help but feel like they just took my money and then completely stopped caring about me as a customer. It's like they got what they wanted and then left me hanging. And the worst part? The gift I ordered was for a special 60th birthday celebration. And now, thanks to their lack of concern, it's completely useless. What a waste!

So, thanks a whole bunch, InterFlora UK. Thanks for nothing. I won't be using your services again, that's for sure.

So, we decided to get a basket of white and cream funeral flowers from InterFlora UK, and it was supposed to cost us ?60.00. But guess what? When it arrived, it was like half the size of what we expected, and it didn't even look close to what they showed in the pictures. We were so disappointed that we had to reject it right at the door. The florist who delivered it was nice and said sorry, but she also mentioned that InterFlora would give us a full refund. Well, turns out she was fibbing because now we're stuck fighting to get our money back. Can you believe it? Dealing with all this hassle during such an emotional time is just too much. Seriously, I strongly recommend avoiding InterFlora like it's the plague. Trust me, you don't need this kind of stress in your life.

I've been a member of the gold delivery account at Interflora UK for a good few years now. Gotta say, I've had my fair share of ups and downs with them. But let me tell you about the downs, 'cause that's what really matters, right?

So, on three separate occasions in the past year, I tried to send some beautiful flowers to my peeps. But guess what? Interflora UK hit me with a big fat "No delivery available to those addresses." Can you believe it? I mean, come on, guys! I just wanted to spread some floral love, and they shut me down.

Naturally, I had to turn to another flower delivery service that actually had their act together. They had no problem delivering to the addresses I wanted. No fuss, no hassle. Just smooth sailing all the way.

Now, you'd think that after all this trouble, Interflora UK would at least try to make it up to me, right? Well, think again. I reached out to them, asking if they could renew my membership for another year without charging me a penny. After all, I couldn't even use their service properly. But you know what they said? A big fat "No." Talk about awful customer service, am I right?

Needless to say, I won't be giving Interflora UK another chance. They've let me down one too many times. So if you're looking for a reliable flower delivery service, I suggest you steer clear of these guys. Trust me, there are better options out there.

So, my buddies decided to send my missus some flowers from Interflora after she had a bit of surgery. Now, you'd think that with the extra dough they shelled out, we'd be getting some top-notch blooms, right? Well, think again. Those roses they sent looked like they were on their last legs, and it seemed like they just chucked them in with the rest of the bunch, hoping we wouldn't notice. Talk about a letdown!

Naturally, I took to Twitter to give Interflora a piece of my mind. But what did they do? They brushed me off and told me to contact the florist directly. Can you believe it? They were more than happy to take our hard-earned cash, but when it came to taking responsibility for their shoddy flowers, they conveniently passed the buck. Talk about dodging the bullet!

Let me tell you, folks, if you're looking for a reliable flower delivery service, steer clear of these amateurs. Save yourself the disappointment and find yourself a trustworthy local florist instead. Trust me, you'll thank me later.

On 5 Aug I requested a local florist (FLORAL CREATIONS Tel [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting) to send flowers via Interflora for my Mother's birthday on 7 Aug. On 7 Aug 4.30pm William from a florest in Benoni phoned to say he had the wrong address, yet he had sent flowers to the same address for Mothers' Day. He confirmed he had received the request on 5 Aug, with landline and cell no's, but at 4.30 on 7 Aug could not find the place. I requested that he deliver the flowers immediately, he refused, saying that he could only do it the next day, which was not my Mom's birthday. I told him not to bother, that he would not be paid for them. He said he didn't care, because through Interflora it takes 2 months to get your money anyway. I compained to the local florist, and she was told by him that I have a bad attitude. WELL REALLY! In the last 12 years I have sent flowers to my Mom while she was living in England, Australia & Dubai, yet it cannot happen in South Africa. He did not even try to phone my Mom, she was at home all day.