Insight Pest Solutions

I interacted with the Tennessee location and their parent company, which has a different name. First off, let me start by saying that I live in a neighborhood with a no soliciting sign at the entrance, but salespeople ignore it. The salesman who knocked on my door pitched his product, and despite my initial refusal and upcoming move to Kentucky, he offered a deal I accepted: $79 for the first service, then $99 quarterly. They serviced my home on 4/10, and the technician was informative. I was invoiced the same day and mailed a check when I didn't see the charge on my bank account. Later, they called to say they charged someone else's card by mistake. We agreed they'd charge my card and cash the check, giving me a credit. On 6/3, after buying a house in Kentucky, I tried to transfer services but was told they don't service my area. I requested a refund of the $79 credit. The representative was nice and said she'd confirm the refund process. I never heard back. On 6/18, I was reminded of an upcoming appointment, even though I had canceled services on 6/3. I called and emailed to reiterate my cancellation and refund request but received no response. I wouldn't recommend this company due to their poor customer service and failure to process my refund.

Shame on me! Do NOT do business with the Knoxville, TN location

An Insight salesman came to my home to sell their service on May 4th. I think his name was ***. He said to get the "deal" we would have to schedule service that same week. He did not have a business card or any paperwork about their service. I should have asked him to leave when he didn't have any information to show me. That is a sign of an unprofessional company. Also the fact that he came to my home during quarantine without a mask. Talk about unprofessional. I sure feel stupid for falling for it. He said their company is highly rated and based in Utah. I asked where their local office is and he said somewhere in Farragut. I asked if it's a real office or a house. He said it was an office but when I googled the address on the contract, it shows a photo of a house. An extermination company operating from a house?

I used to have a different pest control service but cancelled it because there wasn't much of a need anymore. However, we have a recent carpenter bee problem. He said the agreement covers carpenter bees so I became interested. He showed me a contract on an iPad and I read it thoroughly. It doesn't state that it covers carpenter bees and I questioned him. He added a notes to the agreement that it does cover carpenter bees and showed it to me. He said those notes would appear on the contract when I received it via email. It did not appear so I attempted to call the phone number on the contract. There was no answer.

I called the *** number from the insight website on May 5th to explain my concern that Carpenter Bees are my main concern but the notes the salesman typed are not on my contract. The phone representative told me that Insight corporate can't help me because the Knoxville office is a franchise location. I asked for a working phone number, email address or name of the owner of the Knoxville location and she could not provide me a name or email address. The phone number is *** and it didn't work. no one answered. So calling the corporate location was of no help at all.

So I had to wait to talk to a representative at my appointment time at 5pm on Friday, May 8th. A technician called to reschedule at 3:02pm because it was raining. We rescheduled for May 15th at 3pm.
On Saturday, May 9th, I received a text from someone named *** at ***. She said it needs to be rescheduled for 9am on May 15th. I told her the tech and already selected 3pm but she told me that 3pm was already taken so I planned for 9am.

Today is May 15th. At 9am, there was no one at my home from InSight. So texted the same number *** texted me from and there has been no response. I called the Knoxville office phone number from he contract. It says the office is closed and I can leave a voicemail but there is no prompt for a voicemail. Their outgoing message just loops over and over. Because the tech called me last week to schedule due to rain I texted the number he called me from to ask where he was. He said it was scheduled for 3pm. I sent him the screen shot of the *** communication that stated it was for 9am and he said he didn't know why she sent that.

What kind of a business is this? And why does Complaintsboard.com give them a 4-star rating with such a high volume of bad reviews?

I better be hearing from the Knoxville location owner quickly to explain these issues. I have phone and text documentation of everything I described here. I would also like to be informed clearly of the address that I must wrote to cancel this contract at the end of the term. This company appears to be a "fly by night" sort of operation in Knoxville and since the corporate office pretends to have no real association with the Knoxville office, someone needs to explain to whom I need to contact to cancel this agreement.