ikariam review: Banned Account

Hi, my name is David and i play in israel ikariam.
My Heb name in the game is לקוסט
i'm an Ambrosia player
Last week my account was stolled, i explaind to our manager (superviser) that her name is Clara all the details.
After Clara saw that i'm the real player and he was stolled for real Clara release my player but gave me ban for Duplicate Player with my friend that just wrote all the details for me in the complaint center beacuse i didn't knew how to do that.
After Clara gave him to cry for his player and promise to her not to surf again from Cellular network or public networks due her request, he dont know why but he agree (we are talking about 1st player in ikatiam israel) and now if there will be wars he cant surf from Cellular network beacuse Clara said so.
But never mind it's not the subject now, he will send new complaint about his problem.
My problem now is: i'm in ban and clara didn't want to release me.
She wanted from me to send new complaind - i did it,
She wanted from me not to send from Cellular network - i did it,
She wanted from me again to wrote new complaint - it was unbelievable but i did again,
and now what after i puted 650 Ambrosia with the best of my money and it's not the first time,
i buy Ambrosia once a month,
I cant keep going anymore with thie kine of management.
A lot of players have problem with Clara.
I want my money back,
I had never duplicate players and my player stolled,
i wanna see the damage that the thief did but Calara play games with all the time,
For God's sake i pay a lot of money for this game,
Please talk with our management to leave me alone or bring me my money that i just put,

Many Thanks,
David לקוסט.