iHerb review: Mishandling of placement of order 558447183
Dear IHerb customer service,
You got a problem with your 24/7 support! I placed 2 orders yesterday, which I cancelled and reordered within half an hour. Got confirmation of cancelation and reordering still you dispatched the cancelled order. Not good! Why do I have to deal with returning the parcel? Why one order 558448653 got cancelled and this one 558447183 went through after the cancelation?! Am going to file a complaint with your CEO about this mess! And honestly, your delivery is too long, it takes 2-3 days for amazon to deliver, why your takes 2 weeks? No, I promised myself last year not to bother with you anymore but thought everyone makes mistakes yet i can't justify spending time on chasing the company who can't provide customer support. I don't want to deal with the mess of returning what should have never been sent!
Claimed loss: €126
Desired outcome: Refund for mishandling the order.
Confidential Information Hidden: This section contains confidential information visible to verified iHerb representatives only. If you are affiliated with iHerb, please claim your business to access these details.
Refund issued and no need to return the order. I'd love to thank them for handling the issue gracefully without any agro but can't get through the live support. Well, here is my thank you. I have to say iherb's customer service has always been good (if one can get through to it). It is not the first time i got some beef with the delivery, however, it must be said they always deal with the issues promptly and with grace. Just not sure about 24/7 live support, could it be some security settings at my end? Anyways, grateful it got sorted.
0 comments