Ideal Image review: Cool sculpting for chin

I requested 6 sessions of cool sculpting under my chin. I was guaranteed results no matter what. What it did was the opposite. After the session are done, me and the nurse both agreed that it made my chin even fatter. They said this only happens in a few cases but I was NOT informed of this at all. Anywho, they promised a DR. would follow up with me for liposuction. It's been about 4 months and no one has contacted me. Eveytime I call and ask, they said they nurse will get back to me which never happens. At this rate, I believe this is a lost cause and ideal image has robbed me of $3k.