Ideal Image review: Contract expiration

I have spent thousands of dollars with ideal image. I was sick with pneumonia for over 1 month and had to cancel an appointment. I informed the representative that I was going to call when I'm better given that we were in a global pandemic. At no point was I told that my contract was expiring or that it would be an issue. Mind you, the manager called me days before because at my last session the technician burned me and I was bleeding and cut in my anal area. She called to apologize and me being a loyal customer said it was ok I want going to escalate the situation I just didn't want the same technician. Weeks after they tell me I have to pay for my next 5 sessions because my sessions expired. I was sick for months. Why wasn't I told this when I called or when the manager called. I'm disappointed that no one has tried waiving my next 5 sessions after I paid on time and do not owe anyone any money. Before this I spent 3k upfront for another area in my body. I think this is unjust and unfair. I want this issue resolved or I will escalate because I was hurt during one of my sessions and didn't do anything the least ideal image can do is let me finish my 5 sessions instead
Of mentions an expiration on services for the first time in the last couple of years I've been paying for services..