Hyatt Place Madison/Verona, Wisconsin review: False advertising.

I had a reservation at the above-mentioned property from February 7, 2024 and checked out on February 12, 2024. Prior to making the reservation, I spoke to the hotel receptionist and she reassured me that they had a shuttle to and from the airport (see https.www.hyatt.com/en-us/hotel/wisconsin). Upon arriving to the Dane County Airport at 2:30 p.m. on 2/07/2024, there was no shuttle for the Hyatt. I called the receptionist again and was told their driver was sick, had an appointment, but was not there. She said Hyatt had a contract with Madison Cab, so I called Madison Cab for a ride and was told they were not available, because they had a contract with the school district and were picking up kids. I HAD to get a ride from Union Cab and it cost me $86.00 from the airport to the hotel (Hyatt had no contract with them.) When I left on the 12th, I had to get an Uber back to the airport, another $24.00. YES! Hyatt Place Madison/Verona has shuttle service ONLY for EPIC trainees four times a day; twice in the morning and twice to get them back to the Hyatt in the afternoon. This is nothing but false advertising. I hope I get some sort of refund for the lack of shuttle service AS ADVERTISED on the above web address.