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Hotpointhotpoint tumble dryer recall

1
C Nov 16, 2019

Registered my Dryer recall for vented dryer in September, processed a live chat on 25 Sept 2019 and was told both were registered, phoned customer service 9 Oct 2019 to find out when I would get a response for replacement options, was told because I had 2 dryers at the same address I could not use same email address for both. Also told I would receive the i formation I a week. Heard nothing on 17 October so another live chat and told I would received a reference number for the vented dryer in 8 days. 30 October 2019 still no response so another live chat and told again it was registered so phoned customer service and spoke to William who said I needed a second email address which I gave, William registered the vented dryer again with the new email address and I received an email to say someone would be in touch in 7 to 10 working days, then heard nothing from the company by the 15 November so phoned customer service again and was told it had to be entered and auctioned manually as there are 2 dryers at the same address and Manager Jess was sent an email to phone me urgently to take all the details as she was the only person who could do it manually but Jess did not call. Through all these phone calls and live chat no one would transfer me to Jess as she does not take customer complaint calls. I am in possession of a recall tumble dryer which is to standard that can not be used under The Consumer Standards Act. The office for Product Safety and Standards have insisted on a recall and I am being totally ignored, what has happened to customer service and helping customers. I feel I should now be given the options for a replacement as this has gone on 3 months and still no resolution

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