The complaint has been investigated and
resolved to the customer's satisfactionResolved Hope Now Modifications — Fraud, Misrepresentation, Theft
resolved to the customer's satisfaction
Well, we are joining this whole complaint. I truly feel for all of you. We are in the same boat. We started with Hope Now back in September of 2017 BEFORE we were even late on our mortgage. Chris Croce from their office was great until he got our money. $2900 later and I can't reach anyone on the phone, I get anonymous phone calls with updates saying "everything is in the process and going well" . They told me it would take 60-90 days. In January when we couldn't get through to them I finally contacted our mortgage company again who said they NEVER talked with anyone from Hope Now. So as of January we were 3 months behind with no way to catch up...Hope Now told us to absolutely have NO CONTACT with our mortgage company and to NOT PAY OUR PAYMENTS as it would jeaporadize their authority to modify our mortgage for us. We have written, called, demanded and pleaded but get no where. Now I can't even leave a message as the only phone numbers we have either are never answered or their voice mails are full. We sent a certified letter requesting our money back as per the signed contract. They signed for it, but we have heard nothing. I filed a complaint with the BBB in New Jersey, and the Attorney General, but we have heard nothing. Our bank has now taken our home. 12 years and no missed payments till my mother ended up with terminal cancer and we had no way to pay all the back payments. We tried working with our bank Charter Bank, but they would do NOTHING for us. Said it was too late. We have lost everything we ever built up in our lives because of these people and I am just sick. At 55 it is too late for me to every repair my credit after this and ever buy a home again. I just want to puke. THe only thing I can tell you all, is check with your banks. Our bank is trying to work with us to refund the money since we used our Visa debit card and received No service. I have filed a complaint with them and hopefully they can help us. It's all just so sad that at a time when the whole economy is shattered and people like us try to do the right thing, we still get screwed. I hope you all have better luck than we did. Any updates on any success you all have getting refunds, please let us know.