Unfortunately, Hooplajust plain stinks. Forcing patrons to stay up past midnight to borrow content is beyond ridiculous! I suspect they are outsourced to overseas. This is what our librarian thought too. The app is below average and a disappointing experience. Library patrons deserve better. C'MON HOOPLA - WHAT'S YOUR PROBLEM? LIBBY APP IS SO MUCH BETTER !
Recommendation: Keep complaining to Hoopla and your local library. Sheer volume will make these bozos take notice.