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CB Business and Industrial Review of HomeRecords.com
HomeRecords.com

HomeRecords.com review: Was charged for services never asked for or received

D
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2:11 pm EDT
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There are 4 charges on my bank account through my debit card from a company called Homerecords.com from AZ. for a total of $35.85. I contacted the company the first time on 10/24/22 through a chat requesting verification of what this was for, they suggested I contact someone through email and gave me the address, because he could not locate an account for me. I sent the message asking the same question and received an email response from [protected]@propertyRecord.com and the response was the same as the chat, no record, he asked for my email as that's one way to locate the account. I sent that to him and his response, cannot locate account. He then stated that the 2nd way to locate an account is with the last 8 digits on the card I was charged on. I sent that with the same response as before, "cannot locate account" he then tells me that he still is unable to locate the account and to feel free to contact him with any further inquiries or assistance needed. My response back was Yes, you can tell me when you will be refunding my money and verify that there will be no more charges from your company. He responded, "I'm quite certain that you have not been billed from our end. In case I was to contact the bank.

I didn't want to contact Chase bank with the charges due to the fact that the will close out that debit card and issue another one which takes 7 to 10 days and I need my card, however, I will be contacting Chase by the end of this week.

I have attached the bank charges and the correspondence from the chat and the emails with this company.

If you require any more information, please let me know.

Thank you,

Dian Weddle

Desired outcome: An assurance that there will be no further charges on my account. I do want a refund, but when I contact my bank, they will issue a refund for the amounts. If they do not then I want a refund from them immediately.

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