I too was desperate to find myself with an adjusted ARM on my mortgage and to be late on a payment or two and located "Home Assure" online. I spoke with Chris McMinn multiple times before going through with overnighting my $5oo installment of the $1500 fee to assist me with my loan modification/and to assist me in saving my home.
Chris was such a nice guy on the phone and even after questioning him once about the validity of Home Assure and how often they were able to assist people, he goes, " I would never give out my cell phone number to people if they weren't able to be assisted." The only time that we cannot assist, is when we have people lie to us and they already have a "sale date", which makes it more difficult. However, I was always told that timing is of essence.
Once I paid the full $1500. I was assigned to Gordonna aka Donna Fountain in Charlotte, NC. Donna only sent me one email and never gave me another update on my status. After emailing both Donna & Chris and calling with no return phone calls, I received a letter of notice of Foreclosure from Saxon Mortgage, along with my sell date on my house.
I called Saxon and it appeared that they had my financial package in the system, but never had assigned it to a Negotiator. Mind you that the finanical package is what I put together, not Home Assure and basically threw $1500 out the door with no help.
I am working with Saxon, but they dropped the ball as well and are trying to escalate my information to a Negotiator to help me keep my house.
I will most likely lose my house now, and still be out of $1500 to Home Assure, however, I could've saved it, had I worked with my lender directly and not wasted time on these people scamming me.
Live and learn... I hope there is such a thing as Karma
The complaint has been investigated and resolved to the customer’s satisfaction.