Hollard Insurance Companyparent funeral insurance

Z Aug 11, 2017

For almost 10 years, we have been paying monthly towards Hilliard's Parent Funeral Insurance Policy.
My mother died on 30/07/2017. We phoned Hollard on 01/08/2017 registering the claim.
We received a mail from Hollard confirming that the claim is in process, requesting relevant documents for the claim and that we can expect response within 2 business days.
We mailed all the requested documents to Hollard on 01/08/2017 .
With every phone call it was confirmed that all the relevant documents were received by Hollard.

However, after 10 days, several phone calls and emails requesting feedback, our claim has not been paid out nor have we received any feedback.

A complaint was lodge on Hollard's web page and we received a mail from their complaints administrator informing us that our complaint has been assigned to a dedicated member of their team who will contact us within 1 working day. Still waiting.

I refer to a statement on Hollard's web page:
Hollard's funeral cover pays out within 48 hours, as long as you have sent us all the required documents and your claim is valid.

I would NEVER recommend anybody taking out any form of policy with Hollard's.

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