CB Vehicle Rental and Leasing Hertz Complaints #202-221

Hertz review: Insurance coverage

Jenna kul of Boston, US

Apr 06, 2020 10:17 am UTC

Verified customer

Resolved

Replied

My name is Jenna Kulakowski, I picked up a rental on February 19, 2020 in Revere, MA which was covered through my auto insurance. The customer service rep offered me an additional insurance for a "one time fee" of $25. I figured, sure why not. He failed to explain that I did not need it because my auto insurance would have covered any accidents. So a month later I notice an $800 charge on my credit card and I called Hertz to figure out what was going on. After reaching a supervisor, he sends me my signed agreement and tells me to look over it carefully and proceeds to say that there is nothing he can do because I signed it. Apparently the coverage is $25 per day and that's how I raked up these charges. Although the rep at the rental location was misleading of the information and never provided me with the agreement before actually signing it, the supervisor kept referring me to review the signed document. I pleaded with the supervisor to show some compassion especially during this COVID-19 epidemic and I am out of work not able to afford this, but he could care less. I'm aware that you should always check what you are signing, however the rep was misleading with information and scammed me into buying coverage I never needed from the beginning. I was looking to receive a refund but unfortunately it doesn't seem like I will ever receive one with this company. Rental agreement #H32398763

Hertz response

Nov 29, 2020 3:41 pm UTC

Hertz customer support contacts

Phone numbers

+1 (800) 654-3001

+1 (800) 654-3131

Address

999 Vanderbilt Beach Rd Fl 3, Naples, FL, 34108-3508, US

Website

www.hertz.com

File a complaint Write a review

View all Hertz contacts

Ms. Jenna Kulakowski entered into a contract with the Hertz Corporation on February 2nd, 2020. In accordance with the provided Signed Rental Agreement our records show he accepted the optional coverage for the Loss Damage Waver (LDW). These optional coverages were used during the rental between February 2nd through March 19th.

We encourage our customers to review the Signed Rental Agreement before leaving our facilities. If a discrepancy is found the customer can ask our agent to remove the discrepancy and reissue and new agreement.

Adjustment credits are based on information which, in this case, does not support an adjustment to the additional charges billed. As we were not present for the conversation between yourself and our representative, we must rely on documentation available. In accordance to the Signed Rental Agreement the charges are valid, and no adjustment is warranted. While I understand this is not the outcome you were anticipating, I hope you will respect our position on this matter as we consider it having been fully addressed.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

0 comments

Add a comment

Hertz - verbale fine online 122

Resolved

Hertz - incorrect charged of 150€ after 5 months 39

Hertz - i'll never rent from them again! 29

Hertz - traffic ticket in italy 4

Resolved

Hertz - visa charges 5

Resolved

Hertz - Electric vehicle rental

Hertz - hertz billed me 151.60 british pounds for a service they never provided; etc etc 1

Hertz - Hertz car rental in Atlanta Airport

Hertz - scam for bogus "incidents" - hertz thrifty dollar

Hertz - car rental 1

View all Hertz reviews and complaints

Hertz Contacts

Hertz phone numbers

+1 (800) 654-3001

Click up if you have successfully reached Hertz by calling +1 (800) 654-3001 phone number 4 4 users reported that they have successfully reached Hertz by calling +1 (800) 654-3001 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (800) 654-3001 phone number 5 5 users reported that they have UNsuccessfully reached Hertz by calling +1 (800) 654-3001 phone number

United States

+1 (800) 654-3131

Click up if you have successfully reached Hertz by calling +1 (800) 654-3131 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (800) 654-3131 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (800) 654-3131 phone number 4 4 users reported that they have UNsuccessfully reached Hertz by calling +1 (800) 654-3131 phone number

USA, Canada and Puerto Rico

+1 (800) 263-0678

Click up if you have successfully reached Hertz by calling +1 (800) 263-0678 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (800) 263-0678 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (800) 263-0678 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (800) 263-0678 phone number

Canada

+44 207 365 3369

Click up if you have successfully reached Hertz by calling +44 207 365 3369 phone number 7 7 users reported that they have successfully reached Hertz by calling +44 207 365 3369 phone number Click down if you have unsuccessfully reached Hertz by calling +44 207 365 3369 phone number 16 16 users reported that they have UNsuccessfully reached Hertz by calling +44 207 365 3369 phone number

United Kingdom

+61 180 055 0078

Click up if you have successfully reached Hertz by calling +61 180 055 0078 phone number 1 1 users reported that they have successfully reached Hertz by calling +61 180 055 0078 phone number Click down if you have unsuccessfully reached Hertz by calling +61 180 055 0078 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +61 180 055 0078 phone number

Australia

+64 33 586 789

Click up if you have successfully reached Hertz by calling +64 33 586 789 phone number 1 1 users reported that they have successfully reached Hertz by calling +64 33 586 789 phone number Click down if you have unsuccessfully reached Hertz by calling +64 33 586 789 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +64 33 586 789 phone number

New Zealand

+43 179 532

Click up if you have successfully reached Hertz by calling +43 179 532 phone number 1 1 users reported that they have successfully reached Hertz by calling +43 179 532 phone number Click down if you have unsuccessfully reached Hertz by calling +43 179 532 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +43 179 532 phone number

100%
Confidence score

Austria

+32 27 173 207

Click up if you have successfully reached Hertz by calling +32 27 173 207 phone number 0 0 users reported that they have successfully reached Hertz by calling +32 27 173 207 phone number Click down if you have unsuccessfully reached Hertz by calling +32 27 173 207 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +32 27 173 207 phone number

Belgium

+45 33 179 057

Click up if you have successfully reached Hertz by calling +45 33 179 057 phone number 1 1 users reported that they have successfully reached Hertz by calling +45 33 179 057 phone number Click down if you have unsuccessfully reached Hertz by calling +45 33 179 057 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +45 33 179 057 phone number

100%
Confidence score

Denmark

+358 961 500 595

Click up if you have successfully reached Hertz by calling +358 961 500 595 phone number 0 0 users reported that they have successfully reached Hertz by calling +358 961 500 595 phone number Click down if you have unsuccessfully reached Hertz by calling +358 961 500 595 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +358 961 500 595 phone number

Finland

+33 969 394 049

Click up if you have successfully reached Hertz by calling +33 969 394 049 phone number 3 3 users reported that they have successfully reached Hertz by calling +33 969 394 049 phone number Click down if you have unsuccessfully reached Hertz by calling +33 969 394 049 phone number 3 3 users reported that they have UNsuccessfully reached Hertz by calling +33 969 394 049 phone number

France

+354 522 4400

Click up if you have successfully reached Hertz by calling +354 522 4400 phone number 0 0 users reported that they have successfully reached Hertz by calling +354 522 4400 phone number Click down if you have unsuccessfully reached Hertz by calling +354 522 4400 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +354 522 4400 phone number

Iceland

+353 539 152 500

Click up if you have successfully reached Hertz by calling +353 539 152 500 phone number 0 0 users reported that they have successfully reached Hertz by calling +353 539 152 500 phone number Click down if you have unsuccessfully reached Hertz by calling +353 539 152 500 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +353 539 152 500 phone number

Ireland

+39 269 430 019

Click up if you have successfully reached Hertz by calling +39 269 430 019 phone number 1 1 users reported that they have successfully reached Hertz by calling +39 269 430 019 phone number Click down if you have unsuccessfully reached Hertz by calling +39 269 430 019 phone number 9 9 users reported that they have UNsuccessfully reached Hertz by calling +39 269 430 019 phone number

Italy

+31 202 013 519

Click up if you have successfully reached Hertz by calling +31 202 013 519 phone number 1 1 users reported that they have successfully reached Hertz by calling +31 202 013 519 phone number Click down if you have unsuccessfully reached Hertz by calling +31 202 013 519 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +31 202 013 519 phone number

100%
Confidence score

Netherlands

+47 21 513 700

Click up if you have successfully reached Hertz by calling +47 21 513 700 phone number 1 1 users reported that they have successfully reached Hertz by calling +47 21 513 700 phone number Click down if you have unsuccessfully reached Hertz by calling +47 21 513 700 phone number 2 2 users reported that they have UNsuccessfully reached Hertz by calling +47 21 513 700 phone number

Norway

+351 219 426 385

Click up if you have successfully reached Hertz by calling +351 219 426 385 phone number 1 1 users reported that they have successfully reached Hertz by calling +351 219 426 385 phone number Click down if you have unsuccessfully reached Hertz by calling +351 219 426 385 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +351 219 426 385 phone number

100%
Confidence score

Portugal

+7 495 775 8333

Click up if you have successfully reached Hertz by calling +7 495 775 8333 phone number 0 0 users reported that they have successfully reached Hertz by calling +7 495 775 8333 phone number Click down if you have unsuccessfully reached Hertz by calling +7 495 775 8333 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +7 495 775 8333 phone number

Russia

+34 917 497 778

Click up if you have successfully reached Hertz by calling +34 917 497 778 phone number 1 1 users reported that they have successfully reached Hertz by calling +34 917 497 778 phone number Click down if you have unsuccessfully reached Hertz by calling +34 917 497 778 phone number 3 3 users reported that they have UNsuccessfully reached Hertz by calling +34 917 497 778 phone number

Spain

+46 96 047 330

Click up if you have successfully reached Hertz by calling +46 96 047 330 phone number 0 0 users reported that they have successfully reached Hertz by calling +46 96 047 330 phone number Click down if you have unsuccessfully reached Hertz by calling +46 96 047 330 phone number 1 1 users reported that they have UNsuccessfully reached Hertz by calling +46 96 047 330 phone number

Sweden

+55 800 979 2020

Click up if you have successfully reached Hertz by calling +55 800 979 2020 phone number 1 1 users reported that they have successfully reached Hertz by calling +55 800 979 2020 phone number Click down if you have unsuccessfully reached Hertz by calling +55 800 979 2020 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +55 800 979 2020 phone number

100%
Confidence score

Brazil

+52 18 006 543 030

Click up if you have successfully reached Hertz by calling +52 18 006 543 030 phone number 1 1 users reported that they have successfully reached Hertz by calling +52 18 006 543 030 phone number Click down if you have unsuccessfully reached Hertz by calling +52 18 006 543 030 phone number 3 3 users reported that they have UNsuccessfully reached Hertz by calling +52 18 006 543 030 phone number

Mexico

+86 212 226 1700

Click up if you have successfully reached Hertz by calling +86 212 226 1700 phone number 1 1 users reported that they have successfully reached Hertz by calling +86 212 226 1700 phone number Click down if you have unsuccessfully reached Hertz by calling +86 212 226 1700 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +86 212 226 1700 phone number

100%
Confidence score

China

+91 222 921 0300

Click up if you have successfully reached Hertz by calling +91 222 921 0300 phone number 0 0 users reported that they have successfully reached Hertz by calling +91 222 921 0300 phone number Click down if you have unsuccessfully reached Hertz by calling +91 222 921 0300 phone number 2 2 users reported that they have UNsuccessfully reached Hertz by calling +91 222 921 0300 phone number

India

+27 112 898 001

Click up if you have successfully reached Hertz by calling +27 112 898 001 phone number 2 2 users reported that they have successfully reached Hertz by calling +27 112 898 001 phone number Click down if you have unsuccessfully reached Hertz by calling +27 112 898 001 phone number 4 4 users reported that they have UNsuccessfully reached Hertz by calling +27 112 898 001 phone number

South Africa

+1 (205) 548-6082

Click up if you have successfully reached Hertz by calling +1 (205) 548-6082 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (205) 548-6082 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (205) 548-6082 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (205) 548-6082 phone number

+1 (205) 293-2889

Click up if you have successfully reached Hertz by calling +1 (205) 293-2889 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (205) 293-2889 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (205) 293-2889 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (205) 293-2889 phone number

+1 (405) 775-3462

Click up if you have successfully reached Hertz by calling +1 (405) 775-3462 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (405) 775-3462 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (405) 775-3462 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (405) 775-3462 phone number

+1 (201) 307-2233

Click up if you have successfully reached Hertz by calling +1 (201) 307-2233 phone number 0 0 users reported that they have successfully reached Hertz by calling +1 (201) 307-2233 phone number Click down if you have unsuccessfully reached Hertz by calling +1 (201) 307-2233 phone number 0 0 users reported that they have UNsuccessfully reached Hertz by calling +1 (201) 307-2233 phone number

Shared Services

More phone numbers

Hertz emails

executivecustomerservice@hertz.com

100%
Confidence score: 100%

Support

Hertz address

999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States

Hertz social media
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 25, 2026
View all Hertz contacts