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CB Other Healthy Home Flooring Installation of shaw luxury vinyl flooring
Healthy Home Flooring

Healthy Home Flooring review: Installation of shaw luxury vinyl flooring

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2:10 pm EDT
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Shaw vinyl floor scheduled to be installed, approx 2000 sq. ft, 2/16/22. Req'd entire pmt up front; said people dispute work/refuse to pay. Now I know why. Crew made me sign off completion of work so that they could get paid; did not want to replace furniture. Made them replace. Next day could see lots of lifting of planks. Called company and they sent someone Monday to review job. Since then, numerous calls about lifting planks, and hollow spots when walking in (5) areas of home. Many long delays between phone calls/messages, and several visits by field supervisors. Determined there were issues but wanted to blame Shaw Flooring. This took two months of further delays while they disputed with Shaw, including a visit by a Shaw inspector. Finally, in August decided they would replace all flooring. Again, delayed start of project on Aug. 23rd. Tore out floor, damaged some cabinet and door frames during tear out. Then said they found 3 moisture spots and would not start floor replacement until dry. Did not dry, so said we needed a liquid moisture barrier ($2400). Without it, would not do job. Had to order it. More delays and had to pay up front. Finally got barrier down, then had to wait 2 days to dry. Sent out 1 installer to do the entire installation. Finally, 1 add'l person came second day. Kept telling them we had to leave Sept. 10th for a cruise that had been scheduled in April. On Sept. 9th only 2 rooms done and said they would be back Sept. 26th (upon our return) to finish project but did not show up. Called office right away, said our office rep quit and probably also the guy who had been working on floor. Said there is no record of us on the schedule. Promised they would call back with a resolution. No call back on 26th and now on the 27th. Now, they only have an answering machine on so cannot even talk to an operator. Last message, I told them I would be contacting BBB. We are pretty much living in our bedroom since Aug. 23rd because all furniture is piled into our living room and 2 bedrooms. We're at our wits end with Healthy Home Flooring.

Desired outcome: We want unfinished floor reinstallation rescheduled and completed.

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