Headspace review: payment taken though not showing that I had a subscription and not replying to any emails 1

I have sent 3 emails to Headspace but have not had a response. I explained that my chiropractor had suggested I try meditation but after trying it, due to current things in my life it is not for me at this time. I checked on my iphone under subscriptions but Headspace did not show so I assumed there was not a chargeable subscription. I contacted them immediately when the payment came out but have heard nothing back, obviously £49.99 is a lot money for something I cannot use.