Menu
Register
Write a review File a complaint
Headlight Experts Customer Service Phone, Email, Contacts

Headlight Experts
Reviews and Complaints

Headlight Experts's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.headlightexperts.com

Learn how the rating is calculated

1.0 6 Reviews 1 Complaint
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Headlight Experts Reviews 7

ComplaintsBoard
C
2:20 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Headlight Experts Be very aware or just stay away

Wow, What an experience. They first told me to delete my review before they would refund my shipping. I paid for UPS 2 Day, and they sent it USPS; lol so much cheaper, and I kept the rest of the money. Then, to top it off, they mailed me the wrong car product. Kia Forte 2019 With Halogen lights requires 9005 Lights for low beams. They send people H7, which are high beams, and the low beams for the high beams. But when you ask them to correct the issue, what do they do? It requires you to pay for the shipping even to get it there. So I called Paypal because I did not want to settle for shipping, so Paypal is delivering for the shipping, thank god. Because this was over 100 dollars, what am I supposed to get back? Am I supposed to reach only half of the money? Stay away from this company. You will get screwed over. When you write a review, also get ready to show proof they will act like they don't know you and dispute it. So I am putting my receipt on here so they can't pretend I am not an actual customer that got screwed over.

Recommendation: Go with Fahren

Read full review of Headlight Experts
Hide full review
ComplaintsBoard
A
6:46 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Headlight Experts Major Headache

I recently purchased the 9007 Hi/Lo Dual Beam LED Headlight Conversion Kit.

Upon testing the installed lamps I was surprised to find the high/low beam polarity mis-wired! I contacted customer service and was informed that I would be responsible for, return, shipping to process the replacement. Therefore I decided to rewire the lamps myself.

Pre-installation I investigated the Headlight Experts installation videos, and reviewed the factory shop manual, applicable to my vehicle, for proper fitting. Following the installation, into factory new lamp housings, and subsequent testing I found that the lights produced irregular beam patterns. I re-clocked the orientation of the lamps to no avail. I enlisted the service of ASE technicians to evaluate the dilemma, to no avail.

I then reached out to Headlight Experts customer service and was advised that I would not receive a refund outside the thirty day mark. My only option was to experiment with an alternate model conversion kit. Mind you, shipping fees were my responsibility.

Hoping to convince Headlight Experts to accommodate a refund through a return of product, a reasonable request, I contacted the bank I made the purchase through and filed a claim! Ultimately, the bank agreed with my persuit and refunded my money.

The staff at Headlight Experts are, unquestionably, an unethical, unprofessional, and oblivious, sort.

There are to many options, on the market, concerning automotive Headlight Conversion kits to waste energy with a company that promotes what they are not.

Recommendation: Stay Clear

Read full review of Headlight Experts
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Headlight Experts Headlight Experts Review: Great Products, Poor Customer Service

they keep telling me to wait and that it's not their fault. I ordered from Headlight Experts because they had good reviews, but now I'm regretting it.

The website was easy to navigate and had a lot of options for headlights. I ended up choosing the LED headlights for my car and was excited to receive them. However, when I received the tracking information, I noticed that it was going to take longer than the 2-day delivery that was promised.

I contacted customer service and they were not helpful at all. They kept telling me to wait and that it wasn't their fault. I understand that sometimes things happen with shipping, but the lack of empathy and assistance from the customer service team was disappointing.

I finally received my package on day 5 and was excited to install the headlights. They were easy to install and look great on my car. The brightness is amazing and I can see much better at night.

Overall, I am happy with the product, but the customer service experience was not great. I would recommend Headlight Experts for their products, but be aware that the delivery time may not be accurate and the customer service may not be helpful if there are any issues.

Read full review of Headlight Experts
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Headlight Experts Disappointing Experience with Headlight Experts: Poor Fit and Low Light Output

I recently purchased a kit from Headlight Experts for my Nissan Xterra, but unfortunately, it didn't fit properly in the housing due to the flange being too thick. I reached out to customer service for assistance, but they assured me that the kit would fit snugly. However, when I tried to install it, it still didn't fit and I had to machine the flange down to the correct thickness myself.

Once I finally got the kit installed, I was disappointed to find that the light output was barely any better than the stock bulbs. In fact, the low beam had a blotchy pattern of light that was quite unpleasant. When I reached out to customer service again, I received a response that was a bit snarky and unhelpful.

In the end, I decided to remove the LED bulbs and go back to using the stock ones. I found that the LED units couldn't handle speeds of 55mph and didn't perform any better than the original bulbs. Overall, I would not recommend purchasing from Headlight Experts. The customer service was unhelpful and the product didn't live up to its promises.

Read full review of Headlight Experts
Hide full review
ComplaintsBoard
W
Verified customer This review was posted by a verified customer. Learn more

Headlight Experts Headlight Experts: A Total Scam - Don't Waste Your Money!

I gotta say, I had a real bad experience with Headlight Experts. I found them online and thought they were gonna be the answer to my headlight problems. But boy was I wrong. They sold me headlights that they said would work with my van, but they didn't fit at all. And to top it off, they didn't even ship in the two days they promised. What a bunch of baloney!

And if you're thinking about buying headlights or lamps from these guys, you better think twice. 'Cause they ain't DOT approved and they ain't legal in most states. I've been working on cars and trucks for over 45 years and I couldn't even get these things aimed right. And my mechanic, who I've been going to for years, wouldn't even touch 'em. He said they were junk and wouldn't pass a safety inspection. What a mess!

So now I'm out almost a hundred bucks and these guys won't even give me the time of day. Their so-called "customer service" is a joke. They won't budge an inch and they're full of lies and deceit. I wouldn't recommend Headlight Experts to my worst enemy.

If you're looking for headlights, I got some I can sell you on the cheap. Just don't waste your time with these clowns.

Read full review of Headlight Experts
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Headlight Experts Terrible Experience with Headlight Experts: Defective Products and Unprofessional Customer Service

I recently had an experience with Headlight Experts, where I ordered 4 headlights and 2 harnesses for just over $200. The company assured me that the products would fit, but unfortunately, one of the harnesses arrived broken.

I took the headlights to 6 different places, including a body shop, 4 mechanics, and a tint and lighting shop, but none of them were able to install the lights correctly. One of the mechanics even spent almost an hour on the phone with one of their service techs, but still couldn't get them to work. All 6 places confirmed that the lights were either defective or the incorrect parts.

Since the lights were never able to receive power, I returned them as new. However, Headlight Experts charged me a $48.50 restocking fee and an additional $15 for shipping. When I informed them that I was going to contact the Better Business Bureau, they threatened to not refund me anything.

Overall, my experience with Headlight Experts was terrible. They were difficult to do business with and did not provide me with the products that they promised. After I posted a negative review, they even offered to refund me the rest of the money if I removed the review. However, I refused because I want others to know about my experience and avoid the headache that I went through.

Read full review of Headlight Experts and 3 comments
Hide full review
3 comments
Add a comment
R
R
Rickey Reynolds
, US
Verified customer This complaint was posted by a verified customer. Learn more

I received a headlight set that would not work and the refused to take it back citing their policy on no returns if opened. These are the most dishonest rude company I have ever dealt with. See BBB complaints on this company wish I had checked before wasting my money. STAY FAR AWAY

R
R
Rickey Reynolds
, US
Verified customer This complaint was posted by a verified customer. Learn more

Stay far away

J
J
John Frankse
Mission Viejo, US

I swapped low beam and fogs. Geeeeeeez is it a word of a difference. I can't wait to get highs to finish off the lighting. I wanted to do a full headlight replacement but I don't think I will. I honestly like the way the led's look in the factory housing. I went with the HE low beams and the HE fogs. Highly recommend this setup!

Headlight Experts Complaints 1

ComplaintsBoard
B
8:57 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Purchased LED bulbs for my 2015 Ram 1500. They sold them to me knowing they would not work with my specific model year truck. When I contacted them they told me to take it to the dealership to have a TSB fixed for $199. They refused me a refund and all but yelled at me on the phone when I complained about them not working. I then received this email from...

View 0 more photos
Read full review of Headlight Experts

Is Headlight Experts Legit?

Headlight Experts earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Headlight Experts to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Headlight Experts is known for their high standards and safety. If you're thinking about dealing with Headlight Experts, it's wise to check how they handle complaints.

Headlightexperts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Headlightexperts.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a headlightexperts.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Several positive reviews for Headlight Experts have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Headlight Experts and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Headlightexperts.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Headlight Experts protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Headlight Experts. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

About Headlight Experts

Screenshot Headlight Experts
Headlight Experts is a reputable online retailer that specializes in providing high-quality automotive lighting solutions to customers across the United States. The company has been in operation for several years and has established a strong reputation for delivering top-notch products and exceptional customer service.

One of the key strengths of Headlight Experts is their extensive range of products. They offer a wide selection of headlights, tail lights, fog lights, and other lighting accessories for a variety of vehicle makes and models. Whether you're looking for a replacement headlight for your car or want to upgrade your lighting system with the latest LED technology, Headlight Experts has you covered.

In addition to their extensive product range, Headlight Experts is also known for their commitment to quality. All of their products are sourced from reputable manufacturers and are rigorously tested to ensure they meet the highest standards of performance and durability. This means that when you purchase from Headlight Experts, you can be confident that you're getting a product that will last and perform well.

Another key advantage of shopping with Headlight Experts is their exceptional customer service. The company has a team of knowledgeable and friendly experts who are always available to answer your questions and help you find the right product for your needs. They also offer fast and reliable shipping, so you can get your new headlights or other lighting accessories quickly and easily.

Overall, if you're looking for high-quality automotive lighting solutions, Headlight Experts is an excellent choice. With their extensive product range, commitment to quality, and exceptional customer service, they are a trusted and reliable source for all your automotive lighting needs.

Overview of Headlight Experts complaint handling

Headlight Experts reviews first appeared on Complaints Board on Jun 9, 2023. The latest review Be very aware or just stay away was posted on Jan 19, 2024. Headlight Experts has an average consumer rating of 1 stars from 7 reviews. Headlight Experts has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.6
281 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Headlight Experts Contacts

  2. Headlight Experts emails
  3. Headlight Experts social media
  4. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Headlight Experts Category
Headlight Experts is ranked 105 among 493 companies in the Auto Parts and Repair Stores category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.