The complaint has been investigated and
resolved to the customer's satisfactionResolved Harkins Theatres — Personal Injury in Accessible bathroom
resolved to the customer's satisfaction
On March 25, 2011, I was at the Harkins Theatre on Happy Valley Rd and the I-17 to see a movie. I had to use the restroom near the ending of the movie, and went to a family restroom/accessible restroom. It is private. I am in a wheelchair and visually impaired. When I was to transfer back to my chair, both feet slid out from under me and I fell hard on my forhead onto a steel plate. I was unconscious for about 10 to 15 minutes. When I came to, it took another half hour to get to my chair. I went to the ER and found I had a severe concussion, with a hairline fracture. The incident report Harkins mgr filed has me being injured at 1 PM. I didn't get there till almost 1:30. The time on my ticket stub says I purchased the ticket at 1:28. They also claim I went in and watched a two hour movie afterward. However, the movie was 10 min from being over. I was in the restroom from 2:40 till 4:07. I have time stamped photos while I was still in the restroom. There was baby powder on the floor and that is what I slipped in. The mgrs do admit to the powder on the floor. However, they claim that the restrooms are cleaned every 15 minutes. If that was so, and for as long as I was in there, no one came to try the door, as I would have yelled for help. The insurance company, Fireman's Fund, has denied my claim for pain and suffereing. They offered me one thousand dollars. That is an insult for what I have gone through. I still have bruising and eye problems and it has been over a month since the injury. I feel it is unbelievable that Harkins would not do the right thing. I don't want to buy a new house...I just want compensated for the pain and blinding headaches I have had since the fall. For them to lie on an incident report was such a shock to me. I thought Mr. Harkins was a pretty good guy.