HanesBrands’s earns a 1.8-star rating from 132 reviews, showing that the majority of clothing shoppers are dissatisfied with their purchases.
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Hanes underwear commercial
I have no complaint towards the brand itself, but the commercial, with Tony Cavelero. It is not enough to see it 50 times per night, but his voice does not portray what all men feel is masculine. It would have been more acceptable to just advertise the Hanes briefs, in a neutral manner, without prejudice to any male, with the items benefits, and colors. I found the commercial geared toward flamboyant, and insincere. I want to hear what benefits the product has, without the circus act.
Desired outcome: Change the commercial
Women underwear.
I have been buying hanes underwear for 30 years. The panties or real thin, elastic is poor especially in the legs. Hole coming in material. Waistband pulling away from cloth. That just a few of the problems I am having. I have never experience this before.
I am not writing to get something in return, I am just disappointed in your product.
I am 80 years old and have been using product for a long time and the last two packages I bought at wal mart or simple awful. Thank you for your attention.
Shirley moore
Desired outcome: nothing, a knowledgment of complain
The complaint has been investigated and resolved to the customer's satisfaction.
Mens Hanes boxer briefs.
For a long time my favorite brief has been Hanes, so I was pleased when my wife purchased six pairs for me recently. Unfortunately, the new ones don't fit the same as the ones I already have. The photo show two pairs of briefs. The pair on the left is the new one and the pair on the right is the old one. Anyone can plainly see that the pair on the right has more material on the backside than the one on the left. That extra material helps to keep the briefs in place when you bend over. The new brief slides down your back side when you bend over and you have to keep pulling it up. I no longer have the receipt so I can't return them, and they're not cheap. I hope that someone at Hanes reads this and investigates it. Somebody goofed up somewhere.
Desired outcome: I'd like a refund if I could get one.
The complaint has been investigated and resolved to the customer's satisfaction.
Your commercial
The commercial for your new men's underwear is disgusting and makes me feel gross. Every time I see it it reminds me I don't ever want to support your company again, I understand it protects the groin area but it seems awfully sexual to me. I don't want to see that and I don't want my lids to accidentally see that. Please remove it from tv. You're polluting the world with your disgusting perverted commercial
Desired outcome: Remove commercial
I have repeatedly seen the commercial with the man and the underwear. I am very very offended by it and it needs to be removed from the TV. That is what is wrong with this world today is everything has to be sexual and sex sells. I will no longer be buying your products for my family and that is all we usually wear is your brand but not anymore. You need to do something about it. I will be going on FB, and the local news stations to talk about what we can do about all this. I am sick of seeing half naked people in a commercial just for you to sell a product to the public. Now I want to know what you are going to do about it.
I totally agree. It is disgusting. I hate it. I will change channels rather than see it. It is too provocative and sends to wrong message to our younger generation. A riding bull with a non-cowboy style model is pure sexual. You can advertise your product in a more grow up way. I agree with the above it is perverted. Would you put a female heterosexual in the same commercial? I think not. Put some clothes on that guy. It is ridiculous. Duluth has you beat on commercializing underwear. Go back to the drawing board. Surely you have some marketing plan on the back burner that beats this one. I really, really do not want to see it again. Since it started being on TV I have changed brands of underwear. No more Hanes for me.
Absolutely agree.
Hanes commercial
We will no longer buy Hanes due to the inappropriate and disrespectful new ad. I do not support companies that do not even have the least respect for what children see much less adults that don't want to see their vulgar add. Definition of vulgar - 1) lacking sophistication or good taste; unrefined 2) making explicit and offensive references to sex or bodily functions; coarse and rude. Yep - if that's the image you want to portray to sell then we won't buy. In fact my husband called from the store to say - what's the underwear brand we don't buy now? He wanted to make sure not supporting them. So we intentionally did not buy Hanes and bought from your competition.
Desired outcome: Remove add and show some class
Absolutely agree 100%
Hanes womens brief underwear
I have worn HANES WOMENS BRIEFS SIZE 8 forever. I very recently purchased the pack of 7 pair for the price of 6 pair.
The first pair I wore was really a joke. This pair was whop-sided in the legs. Did not fit correctly at all. My husband laughed when he saw me in the bathroom with them on. The legs do not fit as briefs they go up too high and very loose.
The second pair the legs go too high up, not a brief fit. From the waist to the crotch is too long and the crotch hangs down which is very uncomfortable.
This is just the first two pair in the package. Has the measurements used been change ? I see the place they are made has changed. All I know is I have read and heard numerous complaints on how your product is below par now. I agree with those complaints.
Hanes really needs to fix this. I can see Hanes losing many long term customers.
Desired outcome: Better made product.
STUPID Ball-ance Ad on TV
Who is responsible for this ad?
A bored group of immature teens?
Come on...you're better than this...stop it.
Desired outcome: Remove this ad and apologize to anyone with enough common sense to have hated it.
Comfort flex ball-ance underware
This commercial needs to be removed. I find it to be sexualy inappropriate for non-prime time viewing. I it is revolting and sleazy. The commercial is far to suggestive to be viewed at any time of day. except late night. I am appalled that a company of your caliber would want this associated with your products. Will not be buying your products until the commercial is removed.
Desired outcome: Remove commercial
Commercial "Ballance"
I find this ad to be in bad taste, It's reference to a man's scrotum is vulgar .
I have purchased Haines underwear for most of my life, surely they can come
up with an Ad campaign that isn't so offensive. Come on Haines you're better than this.
Desired outcome: Clean up your advertising
Staff recruitment
Don't bother applying for roles with this company. Avoid at all costs.
Told that my partner is perfect for a role Assistant Manager) but was knocked back because ‘hasn't enough leadership' although she has been in retail over 12 years and with 5 of that being 3IC or better.
Was told during the interview that staff retention needs work at this store (she is currently 8 years into her current role)
Avoid at all costs
Desired outcome: Give her the job she deserves
The latest "Ball-ence" ads
These current Hanes commercials are not only unduly lewd and offensive but an affront to the average person's intelligence. Despite the "Zen" wrapping, the premise and content is inane and appeals to the basest level of human consumption. Sadly, the actor in the ad comes across as an ineffective, silly and lame amateur - as most would - given the ill-conceived content, script and unnecessarily suggestive premise of the campaign.
Ads either enhance or dilute brand equity. Poorly conceived and executed 30 second airtime spots like the subject at hand have the power to turn off even the most loyal of customers.
I am one such consumer. As a life-long, loyal purchaser of Hanes products, I do not identify at all with either the character or content featured in these ads and will not buy any of your company's offerings going forward.
Desired outcome: Remove these Hanes "Ball-ence" ads from the air
Agree 100%
I totally agree
Hanes Women's Cool Comfort® Microfiber Brief 10-Pack SKU: MX40AS 36 ASF Color Assorted Size
I have never tried to order Hanes on line, just have bought in the store, usually Walmart. I always buy exactly the same ... briefs, microfiber, size 10, multipack.
What I received, however, had microfiber around the top of the elastic band (never had it before), which was less stretchable. It also tore on two pair the first time I tried to put them on. I threw them away without a thought, at that time, of making a complaint.
Information on my order:
Order: [protected]
Tracking Number
9274890198178007996187
Billing Info
Paula Fudge
2351 Pleasant Drive
Longwood, Florida, 32779
United States
T: [protected]
Shipping Info
Paula Fudge
2351 Pleasant Drive
Longwood, Florida, 32779
United States
T: [protected]
Payment Method
PayPal
Shipping Method
Standard (5-7 Business Days)
Items Qty
Hanes Women's Cool Comfort® Microfiber Brief 10-Pack
SKU: MX40AS 36 ASF
Color
Assorted
Size
Desired outcome: Reimbursement, please
The complaint has been investigated and resolved to the customer's satisfaction.
Balance commercial
Please remove that stupid commercial with the guy riding the bull. This commercial has totally turned me off to your products. I think it's disgusting how flagrant the person is and its disgusting.
Desired outcome: Remove commercial
Men's pouch underwear commercial
These new commercials are getting more and more inappropriate. This commercial with the [censored] riding a bull in his underwear is super suggestive and inappropriate. I will never purchase that or any other Hanes brand products just because of this horrible commercial.
Desired outcome: More family appropriate commercials
Crew Socks
Never get crew socks in my opinion because I got a scab and dry skin near my ankle. I will never buy these socks again..My ankle itches because of this situation...Hanes Your socks sucks balls.
“Ballence”
This commercial will keep me from ever buying a product from Haynes again.
My dresser and closet is full of clothing from your company.
But this latest launch of commercials is lewd and without class. It shows me that your underwear need to shock people into remembering the Haynes name.
Why not bring back Michael Jordan? Those commercials had class.
These absolutely do not.
Desired outcome: Stop airing this commercial
👍👍
Hanes men’s underwear
The new Hanes underwear ad is inappropriate for TV. I was watching the WKC dog show with my grandchildren. I did not appreciate having to explain what this add was referring to. I think men talking about their junk on TV is offensive. Why do we have to be subjected to this kind of horrible advertising. I understand that sex sells but this is beyond the mark
Desired outcome: The add should be MA
I am astounded that Hanes would even think of let alone televise a commercial such as this. It is disgusting and offensive. I have been familiar with Hanes for years and have women's T-shirts in my closet that are favorites, but will no longer buy a Hanes product. What on Earth is the purpose for this commercial other than shock value?
I agree. I am not a prude, but the guy is gross and so is this ad. Every time it comes on, I feel disgusted.
Men's briefs
Hello,
On December 27th of last year, I purchased a pack of Hanes Men's briefs for $18.99. I believe these are the same;
https://www.target.com/p/hanes-men-s-9pk-briefs-white/-/A-78326552?preselect=13408423#lnk=sametab
That was six months ago. Out of the nine, I have so far had to throw out about six pair, because they developed holes in the buttocks area. I am VERY displeased with this lack of quality, as I have been buying this brand of underwear damn near all my life.
As a senior citizen on a fixed income, I can hardly afford to buy underpants every six months, because the maker offers substandard merchandise. The pack, with California sales tax, came to over 20 dollars.
I felt that you should be aware of this situation, as I no longer feel comfortable purchasing underwear of this brand.
Regards,
Richard Saeta
Woman’s briefs
I'm so disappointed! I bought 2 packages of Hanes briefs, as they were on sale .
Both packages have irregular sizing. Some fit perfect. Some too big. Some to small. Some briefs some fit more like bikinis and roll down.
They were supposed to be all the same size. Sigh
I can't return them cause I wore them and I can't wear them cause they don't FIT!
Desired outcome: I’d like reimbursed or replaced
Bra
I bought a Hanes bra and I only wore it once. The clasps are awful they are all bent out of shape. I can't wear it anymore. If there is a place I can send a picture I would like to do that.
Desired outcome: Replacement bra or refund
HanesBrands Reviews 0
Overview of HanesBrands complaint handling
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HanesBrands emailsconsumer.care@hanes.com100%Confidence score: 100%Supportcarole.crosslin@hanes.com94%Confidence score: 94%communication
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HanesBrands address1000 East Hanes Mill Road, Winston Salem, North Carolina, 27105, United States
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HanesBrands social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 22, 2024
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